Why This Job is Featured on The SaaS Jobs
This Senior Business Development Manager role sits at a classic SaaS growth lever: building pipeline through outbound motion for a defined geography. With Freshworks selling enterprise-grade CX and EX software, the work relates to categories where buying committees are multi-stakeholder and messaging has to connect product capability to operational outcomes. The North America focus from a Bengaluru base also reflects how SaaS companies organise global coverage while keeping market nuance front and centre.
For a SaaS career, the value is in sharpening the fundamentals that carry across products and segments: account research, persona-based outreach, qualification discipline, and CRM hygiene in Salesforce. The listing signals a metrics-aware environment and an emphasis on structured prospecting, which maps well to modern SaaS revenue teams that rely on repeatable motions. Exposure to tools like Sales Navigator, ZoomInfo, and Demandbase further aligns with how outbound is executed in contemporary SaaS go-to-market stacks.
This role best suits someone who prefers front-of-funnel ownership and is comfortable with rejection as part of the craft. It will appeal to professionals who like combining written campaigns with direct calling, and who can adapt communication style to senior stakeholders. Given the in-office requirement and North America coverage, it also fits candidates who can operate effectively across time zones and maintain consistent execution rhythms.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are currently looking to hire high-potential BDMs for the North America market.
This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore.
Responsibilities (What you'll be expected to do):
- Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market
- Do rigorous research on assigned accounts, and build an effective sales pipeline
- Strike and initiate conversations with high-profile personas of companies you are prospecting
- Be the face of Freshworks and pitch the company and our products to the prospects
- Come up with creative emails and campaigns to draw the attention of prospects
Qualifications
Requirements (What we look for in candidates):
- 4-8 years of work experience in any customer-facing sales/BD role
- Willingness to work in-office for 5 days a week
- Prior experience with the North America Market - Preferred (night shift)
- Clear, concise, and effective written and oral communication skills.
- Empathy towards customers and understanding their needs.
- Interest, curiosity, and openness to learning new technologies.
- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
- Ability to handle rejections and stay focused and driven.
- Ability to multi-task and manage your tasks effectively.
- Ability to ask the right questions and qualify a customer's needs
- Ability to ask open-ended questions and understand the customer's pain points
- Ability to do a PowerPoint presentation and explain the capabilities of our products to customers
- Understand the Regional nuances of designated market
- Experience in cold calling
- Understanding the Sales metrics and numbers
- Capture Minutes and Meetings and update CRM Meticulously (Salesforce)
- Good to have: Sales navigator, Zoominfo and Demandbase
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
