Why This Job is Featured on The SaaS Jobs
This Senior Business Development Manager role is featured because it sits at a core SaaS growth lever: creating pipeline for a subscription software portfolio where revenue depends on consistent, qualified demand. With Freshworks operating at enterprise scale and selling CX and EX software across large customer bases, the work reflects how modern SaaS companies segment markets, target specific personas, and translate product value into first conversations that open the door for longer sales cycles.
For a SaaS career, the role builds durable commercial skills that travel well across vendors and categories. Prospecting discipline, account research, and CRM hygiene map directly to how SaaS teams measure funnel health and forecast performance. Exposure to outreach experimentation through emails and campaigns also aligns with the iterative, data-informed approach common in SaaS go-to-market, especially when coordinating with internal stakeholders who rely on clean pipeline inputs.
This position tends to suit professionals who enjoy structured execution, measurable goals, and repeated practice at the top of the funnel. It is a strong match for someone comfortable initiating contact with senior buyers, staying organized across many accounts, and working in an office-based rhythm while engaging the North America market.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore.
Responsibilities (What you'll be expected to do):
Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.
Do rigorous research on assigned accounts, and build an effective sales pipeline.
Strike and initiate conversations with high-profile personas of companies you are prospecting.
Be the face of Freshworks and pitch the company and our products to the prospects.
Come up with creative emails and campaigns to draw the attention of prospects.
Qualifications
4+ years of work experience in any customer-facing sales/BD role
Willingness to work in-office for 5 days a week
Prior experience with the North America Market - Preferred (night shift)
Clear, concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Interest, curiosity, and openness to learning new technologies.
Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
Ability to handle rejections and stay focused and driven.
Ability to multi-task and manage your tasks effectively.
Ability to ask the right questions and qualify a customer's needs
Ability to ask open-ended questions and understand the customer's pain points
Ability to do a PowerPoint presentation and explain the capabilities of our products to customers
Understand the Regional nuances of designated market
Experience in cold calling
Understanding the Sales metrics and numbers
Capture Minutes and Meetings and update CRM Meticulously (Salesforce)
Good to have: Sales navigator, Zoominfo and Demandbase
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
