Why This Job is Featured on The SaaS Jobs
Freshworks sits in the established, scaled end of the SaaS ecosystem, selling enterprise-grade CX and EX software to a broad global customer base. A Senior Business Development Manager role in this context is notable because it operates at the intersection of market sensing and revenue creation, where positioning, competitive awareness, and stakeholder mapping matter as much as outreach volume. The remit signals a focus on turning a product portfolio into durable commercial relationships rather than one-off transactions.
For a SaaS career, the value lies in developing repeatable growth mechanics that translate across B2B software categories: building and managing pipeline discipline, shaping proposals that reflect customer outcomes, and collaborating with product and marketing to align messaging with real buyer pain. Exposure to CRM-driven execution and cross-functional coordination also supports progression into broader GTM leadership paths, including partnerships, regional expansion, or revenue operations adjacent roles.
This role suits professionals who prefer structured prospecting paired with strategic account development, and who enjoy combining data-informed market analysis with relationship-led selling. It will appeal to candidates who want to operate in a mature SaaS environment where process, stakeholder management, and clear commercial narratives are central to winning and expanding accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
We are looking for a driven Business Development Manager to lead our growth initiatives. You will be responsible for identifying profitable business opportunities, building strategic relationships, and turning our strategic vision into measurable revenue. The ideal candidate is a strategic thinker with excellent networking skills and a proven track record of sales growth.
Core Responsibilities
- Market Analysis: Research market trends, analyze competitor activity, and identify untapped market segments
- Lead Generation: Build and maintain a robust pipeline of prospects through networking, cold outreach, and industry events
- Client Relations: Initiate and nurture relationships with potential and existing clients, understanding their needs to propose tailored solutions
- Pitching & Proposals: Craft compelling business proposals, presentations, and contracts
- Cross-Functional Collaboration: Work closely with the marketing, product, and sales teams to align growth strategies and ensure high client satisfaction
Qualifications
- Bachelor's degree in Business, Marketing, Finance, or a related field; MBA is a plus.
- Proven experience in Business Development, Sales, Partnerships, or Account Management.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Proficiency in CRM tools such as Salesforce, HubSpot, or similar platforms.
- Self-motivated, results-oriented, and comfortable working in a fast-paced, target-driven environment.
- Strong relationship-building skills with the ability to collaborate effectively across cross-functional teams.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
