Why This Job is Featured on The SaaS Jobs
This Backend Software Engineer role sits at a distinctive intersection of SaaS product engineering and go to market operations. Rather than building a standalone customer feature area, the remit centers on internal applications that change how revenue teams engage accounts, with OpenAI’s API platform as the enabling layer. In the SaaS ecosystem, that kind of “internal product” work often becomes a force multiplier, translating platform capabilities into repeatable workflows that can be deployed across many customer interactions.
Career wise, the role offers sustained exposure to the full loop that mature SaaS organizations rely on: rapid prototyping, production hardening, iteration based on real usage, and ongoing maintenance. It also builds a practical understanding of how Sales, Technical Success, Enablement, and RevOps systems fit together, which is transferable across B2B SaaS companies where adoption and expansion depend on tooling, data flow, and workflow design as much as core product features.
This position best matches engineers who prefer high ownership and close contact with internal end users, and who enjoy turning ambiguous operational problems into shipped software. It will resonate with product minded backend builders comfortable moving between experimentation and reliability, especially those curious about applying LLM powered patterns to enterprise workflows.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Team
The GTM (Go-To-Market) Innovation team is an internal powerhouse revolutionizing how we engage customers through groundbreaking applications of our technology. As an incubator, we amplify the impact of Sales, Technical Success, Enablement, and Revenue Operations by deploying our technology at scale. This team applies advanced capabilities to real-world interactions — reshaping conversations with customers, learning from every exchange, and finding novel ways to show the value of our technology.
About the Role
We’re looking for backend software engineers with a product mindset to join the GTM Innovation team.
You’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform.
You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software.
In this role, you will:
Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts
Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain
Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them
Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems
Translate learnings into feedback for Applied and Research teams to inform product development
You’ll thrive in this role if you:
Have 4+ years of experience as a software/ML/product engineer working on user-facing systems
Former founder, or early engineer at a startup who built a product from scratch is a plus
Are fluent in Python or JavaScript and comfortable building full-stack applications
Have built or prototyped LLM-powered workflows using the OpenAI API (or similar)
Take initiative, move quickly, and operate with a strong sense of ownership
Enjoy working closely with end users and shaping 0→1 products
Are collaborative, curious, and motivated to make an outsized impact at the frontier of AI
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
