Why This Job is Featured on The SaaS Jobs
This Associate Director Solution Architect role stands out in the SaaS martech ecosystem because it sits at the intersection of a leading customer engagement platform and the broader modern marketing stack. The work described centers on enterprise Braze deployments and multi-system integrations, which are common pain points for SaaS buyers as engagement data spreads across CDPs, CRMs, warehouses, and activation tools. Remote delivery also reflects how implementation and advisory work increasingly happens across distributed client stakeholders.
From a SaaS career perspective, the position builds durable experience in translating product capabilities into end-to-end outcomes, especially where data models, privacy considerations, and integration design determine whether a platform succeeds after purchase. The remit spans executive stakeholder navigation, roadmap influence, and repeatable methodology development, all of which map well to senior paths in solutions, professional services, or product-adjacent strategy roles across SaaS.
The role is best suited to practitioners who enjoy owning ambiguous, high-stakes technical programs and who can balance hands-on architecture with coaching others. It will fit someone comfortable operating across business and technical audiences, and who prefers work measured by delivery quality, client alignment, and internal standards rather than isolated technical output.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
As an Associate Director Solution Architect, you lead enterprise level transformational implementations, net-new Braze deployments, complex multi-system integrations, and programs that fundamentally change how brands engage their customers. You operate at the executive level: navigating organizational dynamics, influencing roadmaps, and building relationships that transcend individual engagements.
You’re also shaping Stitch internally evolving our solutioning methodology, mentoring other Solution Architects, and championing AI/ML innovation. This is the role for someone who wants to define what ‘great’ looks like.
What You’ll Do
- Solution Architecture: Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, and complex multi-system programs.
- System Design: Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze.
- AI/ML Innovation: Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, and composable CDP strategies.
- Executive Relationships: Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization.
- Methodology Leadership: Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies.
- Escalation Support: Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment—partnering with Directors to drive resolution.
- Mentorship: Mentor and provide feedback for Solution Architects. Establish standards for privacy, compliance, security, and data strategy.
- Partner Influence: Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community.
- Occasional travel: Travel up to 20% for client meetings, workshops, and onsite engagements.
- Perform other duties as assigned.
What Does Success Look Like In This Role?
- You achieve quarterly billable targets which averages to be 32 hours of billable work a week
- Your team members consistently hits 36 hours on a weekly basis
- You help Stitch keep our voluntary attrition below 15% annually
- You ensure key processes and design review are occurring to ensure Delivery excellence
Requirements
- 7-10 years of hands-on experience with marketing technology and customer engagement implementations.
- 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients.
- 2+ years of direct people leadership experience
- Experience leading teams of 6-8 direct reports or more.
- Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
- Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
- Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.
How You Consult
As an Associate Director, you set the tone for entire engagements. Your consulting presence, executive relationships, and strategic thinking define how clients experience Stitch.
- Present to C-suite with confidence. Handle tough questions and navigate organizational dynamics.
- Navigate complex stakeholder environments. Work within organizational dynamics to drive outcomes.
- See the big picture across workstreams. Manage dependencies and anticipate downstream impacts.
- Handle ambiguous situations with sound judgment—no guidance needed.
- Challenge the status quo. Create reusable assets and frameworks that scale beyond your engagements.
- Multiply your impact through coaching and developing others. Step into leadership gaps.
- Take ownership of new hire onboarding and enablement.
Certifications You’ll Get
- Day 30: Braze Certified Developer
- Day 30: Braze Certified Technical Marketing Expert
- Day 30: Partner Led Onboarding (PLO Steps 1-4)
- Day 60: Braze Certified Marketing Specialist
- Day 60: Databricks Fundamentals
- Day 60: AI Fundamentals Badge
- Day 90: Braze Certified Marketing Strategy Expert
- Day 90: Email Deliverability Badge
What You’ll Get at Stitch
- The opportunity to work within multiple Fortune 1000 brands across the retail, media, gaming, quick-service, financial services, travel, and healthcare industries.
- Working alongside the most concentrated group of Braze experts in the world—backed by more Braze credentials and experience than any other company across the globe.
- The ability to feel your impact and shape how Stitch grows as we continue to scale through hypergrowth.
- The chance to learn new technologies (like Braze, Databricks, and AI) and grow faster than you ever have before.
- Of course, we offer competitive compensation, benefits, and growth opportunities, too.
