Why This Job is Featured on The SaaS Jobs
This Associate Director Technical Architect role sits at the intersection of SaaS delivery and the modern customer engagement stack, where platforms like Braze increasingly act as the system of action for lifecycle messaging. The listing signals a services and implementation environment rather than an in house product team, with responsibility for shaping enterprise deployments and multi system integrations across CDP, CRM, and data warehouse layers.
For a SaaS career, the standout value is breadth across real world architectures and operating constraints that rarely appear in single product environments. Work spanning API automation, data modeling, and integration patterns builds durable technical judgment about how SaaS tools behave at scale, including governance, privacy, and reliability considerations. The executive facing component also develops a key SaaS skill: translating platform limitations and data realities into roadmap trade offs and stakeholder alignment.
This role is best suited to experienced martech and integration practitioners who prefer ambiguous, high accountability work and can balance hands on solution design with mentoring and standards setting. It will fit someone aiming to be a technical authority in customer engagement implementations, comfortable moving between code, diagrams, and C suite conversations while guiding other architects.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.
Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.
We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.
About This Role
As an Associate Director Technical Architect, you lead enterprise level transformational implementations, net-new Braze deployments, complex multi-system integrations, and programs that fundamentally change how brands engage their customers. You operate at the executive level: navigating organizational dynamics, influencing roadmaps, and building relationships that transcend individual engagements.
You’re also shaping Stitch internally evolving our solutioning methodology, mentoring Senior Technical Architects, and championing AI/ML innovation. This is the role for someone who wants to define what ‘great’ looks like. You are the technical authority that ensures our solutions are not just functional, but architecturally sound, scalable, and built to withstand complex multi-system integrations.
What You’ll Do
- Lead enterprise solution architecture for transformational implementations, net-new Braze deployments, platform migrations, complex multi-system programs.
- Architect end-to-end integration patterns: Design and troubleshoot data flows across disparate systems (CDP, CRM, middleware, and data warehouses), ensuring robust connectivity and data integrity even when systems do not natively talk to each other.
- Define system architecture across a client’s tech stack and design data models supporting connectivity across CDP, CRM, data warehouse, and Braze.
- Champion AI/ML applications in customer engagement: predictive analytics, AI-powered personalization, LLM integration, composable CDP strategies.
- Own executive-level client relationships. Present to C-suite, navigate stakeholder dynamics, and guide roadmapping and prioritization.
- Lead solution design reviews and drive the evolution of Stitch’s solutioning methodologies.
- Step into the most complex client situations with structured problem-solving, solution expertise, and stakeholder alignment — partnering with Directors to drive resolution.
- Mentor and provide feedback for Senior Technical Architects. Establish standards for privacy, compliance, security, and data strategy.
- Influence Braze’s product roadmap based on client needs. Contribute to the Braze technical community.
- Achieve quarterly billable targetst which average to be 32 hours of billable work per week
- Travel up to 20% for client meetings, workshops, and onsite engagements.
Tools You’ll Use:
- Braze (advanced configuration, API automation)
- Postman (complex chaining, environments, automated testing)
- VS Code / Cursor (proficient development)
- LucidChart (client-ready diagrams)
- Git/GitHub (branching, merging, collaboration)
- Segment or CDP (advanced configuration)
- PGAdmin or database tool for query analysis
- Chrome DevTools for network debugging
- PGAdmin or equivalent DB management tool.
- Major data warehouse environments (Snowflake, Databricks, Redshift, BigQuery).
- Evaluates and recommends new tools for team adoption.
What You Bring
- Advanced CRM/marketing automation platform expertise: deep experience building and optimizing campaigns, managing complex configurations, and navigating platform limitations with creative workarounds.
- Advanced templating and personalization logic: comfort with dynamic content languages (e.g., Liquid, AMPscript, or similar), including nested data structures, custom logic, and performance optimization.
- REST API proficiency: ability to create, troubleshoot, and optimize API calls across marketing platforms and integrated external products.
- SQL with performance optimization. Query major data warehouses (Snowflake, Databricks, Redshift, BigQuery).
- Enterprise integration architecture: full martech stack data flow, ingestion design and troubleshooting.
- AI/ML applications in marketing: predictive analytics, personalization technologies, emerging capabilities.
- Hands-on experience across multiple martech platforms -- not just understanding, but implementation.
- Integration Architecture Mastery: Deep experience designing middleware, webhooks, and REST API integrations. You understand how to bridge the gaps between disparate platforms using code, API chains, and automation.
- Technical Depth in Scripting: Proficient in production-grade Liquid, Python, and/or JavaScript to build reusable middleware and automate complex personalization logic.
- Data Orchestration: Ability to architect data ingestion and synchronization patterns (batch, streaming, event-driven) across the martech stack, ensuring data is clean, performant, and actionable in Braze.
The Technical Mindset
We aren't looking for platform administrators; we are looking for engineers at heart. You should be able to:
- Break platforms down into their 'core ingredients' (APIs, data models, workflow engines) to solve problems the vendor didn't explicitly intend.
- Spot integration opportunities others miss, pushing tools to their limits.
- Translate technical constraints into clear business trade-offs for C-suite stakeholders.
What Does Success Look Like In This Role?
- Your team members consistently hits 36 hours on a weekly basis
- You help Stitch grow and develop our employees.
- You ensure key processes and design review are occurring to ensure Delivery excellence
Requirements
- 7-10 years of hands-on experience with marketing technology and customer engagement implementations.
- 5+ years in consulting, with proven success driving high-impact work for enterprise-level clients.
- 2+ years of direct people leadership experience
- Experience leading teams of 6-8 direct reports or more.
- Deep understanding of marketing technology ecosystems (CDPs, ESPs, data warehouses, and integrations) and the ability to translate strategy into execution.
- Demonstrated ability to build and sustain high-performance teams by setting clear expectations, coaching for growth, and ensuring delivery excellence.
- Must possess legal authorization to work in the United States or Canada without requiring employer sponsorship, both presently and in the future.
How You Consult
As an Associate Director, you set the tone for entire engagements. Your consulting presence, executive relationships, and strategic thinking define how clients experience Stitch.
- Present to C-suite with confidence. Handle tough questions and navigate organizational dynamics.
- Navigate complex stakeholder environments. Work within organizational dynamics to drive outcomes.
- See the big picture across workstreams. Manage dependencies and anticipate downstream impacts.
- Handle ambiguous situations with sound judgment—no guidance needed.
- Challenge the status quo. Create reusable assets and frameworks that scale beyond your engagements.
- Multiply your impact through coaching and developing others. Step into leadership gaps.
- Take ownership of new hire onboarding and enablement.
Certifications You’ll Get
- Day 30: Braze Certified Developer
- Day 30: Braze Certified Technical Marketing Expert
- Day 30: Partner Led Onboarding (PLO Steps 1-4)
- Day 60: Braze Certified Marketing Specialist
- Day 60: Databricks Fundamentals
- Day 60: AI Fundamentals Badge
- Day 90: Braze Certified Marketing Strategy Expert
- Day 90: Email Deliverability Badge
What You’ll Get at Stitch
- The opportunity to work within multiple Fortune 1000 brands across the retail, media, gaming, quick-service, financial services, travel, and healthcare industries.
- Working alongside the most concentrated group of Braze experts in the world—backed by more Braze credentials and experience than any other company across the globe.
- The ability to feel your impact and shape how Stitch grows as we continue to scale through hypergrowth.
- The chance to learn new technologies (like Braze, Databricks, and AI) and grow faster than you ever have before.
- Of course, we offer competitive compensation, benefits, and growth opportunities, too.
