Why This Job is Featured on The SaaS Jobs
This role sits at the intersection of productised media and enterprise SaaS operations, where an advertising platform is treated like software that must be delivered reliably at scale. In a mature environment like Spotify Ads, the work is less about one-off campaign execution and more about strengthening the technical and operational systems that keep programmatic and direct products performing across a region.
For SaaS professionals, the career signal here is exposure to the operating model behind revenue-critical platforms: ticket-based workflows, QA discipline, escalation management, and feedback loops into Product and Engineering. Leading a regional function also builds experience in translating commercial priorities into repeatable processes, a transferable skill set across SaaS businesses that run complex, multi-stakeholder delivery environments.
The role is best suited to someone who enjoys structured problem solving and is comfortable being the connective layer between go-to-market teams and technical counterparts. It will particularly fit a manager who wants ownership over service quality and operational standards, and who is motivated by coaching specialists while improving how a platform is supported across distributed teams.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
We're looking for a Manager, Technical Advertising Solutions to lead a team responsible for ensuring the successful delivery of advertising campaigns across Spotify's Ads business. You'll partner closely with Sales, Product, Engineering, buyers, and DSP partners to solve complex technical challenges across our Programmatic and Direct advertising products, improve campaign performance, and help scale a world-class advertising platform.
The Manager, Technical Advertising Solutions will serve as the operational and technical lead for their regional team — driving quality, optimizing campaign delivery, and fostering strong partnerships with internal and external stakeholders. This role works in close coordination with our offshore support teams and reports to the Head of Global Advertising Solutions (Programmatic & Direct).
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What You'll Do
- Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns
- Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
- Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues
- Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges
- Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes
- Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team
- Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting
- Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance
- Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.
Who You Are
- You have 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
- You have experience leading, coaching, and developing high-performing technical or operational teams.; experience partnering with globally distributed support teams is a plus
- You have experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus
- You have experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success
- You have strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement
- You have experience working on a ticket-based support or operations system
- You have customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure
- You are highly adaptable to new systems, platforms, and technologies
- You have strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools
Where You’ll Be
- The role is based in Sydney, Australia or in Singapore
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. This team operates across our APAC region for collaboration
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