Why This Job is Featured on The SaaS Jobs
Vinted operates a large, multi-market digital marketplace with embedded services, and this role sits at the intersection of customer operations and company-level priorities. In SaaS and platform businesses, customer-facing operations often become a strategic lever once scale and complexity increase, making planning discipline and clear internal alignment especially consequential.
For a SaaS career, the work builds durable skills in operating cadence: translating leadership direction into measurable goals, shaping cross-functional initiatives, and creating communication rhythms that keep distributed teams coordinated. The remit also reflects a common evolution in mature SaaS organisations, where customer operations moves beyond reactive support into structured execution, portfolio management, and continuous effectiveness improvements.
This position tends to suit professionals who prefer turning ambiguity into a workable system, and who are comfortable influencing without relying on formal authority. It is a strong match for someone who enjoys partnering closely with senior stakeholders, balancing analysis with pragmatic delivery, and taking ownership of how priorities are set, tracked, and communicated across a customer operations function.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
We are on the lookout for a Sr Strategy & Planning Manager to help steer our long-term strategic goals. You'll support the VP of Customer Operations and collaborate closely with the Member Support leadership team to design and implement a straightforward, effective strategic planning process. Your role will be central to ensuring our strategic initiatives are well-planned, executed, and communicated across our team and with upper management. You will lead one Individual Contributor.
In this position, you’ll
- Strategy setting & Influence: Work with the VP of Customer Operations and the leadership team to shape and refine our long-term goals, ensuring they align with Vinted’s marketplace objectives.
- Strategic planning: Lead a lean and efficient strategic planning process within the Member Support organisation, ensuring organisational OKRs are set, strategic initiatives are identified, aligned and properly executed.
- Lead key initiatives: Lead key projects in agreement with the Member Support LT. Those could include projects that impact the entire CS organisation effectiveness, or projects focused on a specific sub-division where strategy/planning skills are required.
- Communication: Assist leadership in crafting clear, impactful communication for the Member Support organisation and upper management. Own the communication calendar.
- People leadership: Provide guidance and direction to your direct report, fostering a positive environment that encourages professional growth and development.
About you
- Proven experience in strategic planning and execution.
- Experience in customer support or operations would be considered as a plus.
- Ability to work collaboratively and build strong relationships with leadership and cross-functional teams.
- Excellent communication skills, capable of making complex information accessible and engaging.
- Strong analytical skills with a knack for turning insights into practical strategies.
- Experience in leading initiatives and ensuring they are executed smoothly across diverse teams.
Work perks
- The opportunity to benefit from our share options programme
- 25 days of paid annual leave
- Newest MacBook models
- Confidential Employee Assistance Program (EAP) for you and your family
- Frequent team-building events
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Lunch benefit per working day
- Access to a discounted gym membership plan
- A personal monthly budget for shopping on Vinted
- Collective Defined Contribution Pension plan
- NS Business Card for your commute to the office by public transport.
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
We’ve adopted a hybrid workplace model where 2 days in the office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The annual gross salary range for this position is:
€72.000—€97.400 EUR
