Why This Job is Featured on The SaaS Jobs
Process design roles are increasingly central in SaaS businesses where customer experience, trust and cost-to-serve are shaped by how well operational workflows scale. This position sits in an escalation-focused function, signalling a mature marketplace platform dealing with complex edge cases, cross-market variation and high-stakes customer interactions. The emphasis on end-to-end process ownership and automation readiness reflects a SaaS operating model where tooling, data and repeatability matter as much as policy.
For a SaaS career, the standout value is the proximity to product and operational decision-making at the point where service work meets platform capabilities. Building processes that can be tested, measured and iterated creates strong fundamentals in continuous improvement, instrumentation and change management. Experience collaborating on experiments and aligning workflows to business goals translates well across SaaS environments that rely on scalable support operations, risk controls and lifecycle optimisation.
This role tends to suit professionals who enjoy turning ambiguous operational problems into documented, measurable systems. It fits someone comfortable working across functions, handling stakeholder feedback, and using dashboards to validate whether changes work in practice. It is also a good match for candidates who want their operations expertise to intersect with automation and product-adjacent work rather than remaining purely procedural.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
As Process Design Specialist, you will be responsible for designing, documenting, and improving end-to-end operational processes. This includes identifying gaps and opportunities, preparing implementation plans, managing testing phases, and refining workflows based on feedback and performance data. You'll also ensure processes are ready for automation and aligned with business goals.
You’ll join the Escalation Processes team - the group responsible for building new processes and delivering complex operational solutions that support our growth. You’ll report to a Manager within the Escalation Process team and work closely with Project Managers, Product teams, Knowledge Management and Process Improvement teams. Together, you’ll help shape how Vinted expands and adapts, turning complex challenges into clear, effective solutions.
In this position, you’ll
- Ensure processes are documented, efficient, and adaptable for automation.
- Identify and address process gaps and improvement opportunities.
- Create new processes and workflows that support evolving business needs.
- Establish workflows for process validation, testing, and post-test adjustments.
- Create detailed implementation plans, including tasks, timelines, and responsibilities.
- Manage stakeholder feedback to improve process quality and efficiency.
- Monitor process performance and refine as needed.
- Improve process creation standards.
- Collaborate with product teams on AB tests.
- Align processes with business goals and ensure tools and systems support.
About you
- Proven experience in process design, process improvement, operations management or related roles.
- Detail-oriented problem solver, who is able to identify operational gaps and inefficiencies.
- Familiar with process mapping and design tools (e.g., Lucidcharts, Visio, or similar software).
- Capable of effectively reading and interpreting data using metrics dashboards (e.g. Looker, EasyBI).
- Strong communicator who thrives in collaborative, cross-functional environments.
- Comfortable working with stakeholders across different teams.
- Able to adapt to a fast-changing environment, resilient to change.
- Excellent written and spoken English.
- Experience in customer support or operations management would be considered as an advantage
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Access to all the tools & tech needed for work
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- Confidential Employee Assistance Program (EAP) for you and your family
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
- In Vilnius office: gym & in-house meals at friendly prices
- In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The gross monthly salary range for this position is:
€2.483—€3.358 EUR
