Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Sales Operations Intern
Estágio Administrativo (Área Comercial) - 100% presencial
São Paulo, Brazil
This role is fully based in our São Paulo office, with in-person presence required Monday to Friday.
Role Overview:
Start your career by directly contributing to the efficiency and organization of the Brazil Sales team, supporting critical operations that impact customer experience and commercial performance. In this internship role, you will work in a structured and collaborative environment while developing foundational skills in administrative support, coordination, and communication.
At Genesys, we are transforming customer experience through empathy and innovation, and you will contribute by helping teams stay organized and effective. You will gain exposure to cross functional teams including HR, Finance, IT, and Facilities, building a broad understanding of the business. This is an ideal opportunity for students eager to learn, grow, and build a strong foundation in sales operations within a global environment.
Key Responsibilities:
Support calendar coordination, meeting scheduling, and logistics for the Brazil Sales team.
Assist with travel arrangements, expense tracking, and basic reporting activities.
Help prepare presentations, agendas, and internal documentation.
Maintain organized records, files, and administrative systems.
Support daily office operations, including supplies management, mail distribution, and workspace organization.
Assist with onboarding activities such as workspace setup and new hire support.
Facilitate communication with internal teams and follow up on routine administrative requests.
Support coordination of internal and external meetings and events.
Provide administrative support to executive support functions as needed.
Contribute to team engagement initiatives and office activities.
Required Qualifications:
Currently pursuing a university degree in Business Administration or related fields.
Intermediate English communication skills, both written and verbal.
Basic to intermediate proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks with guidance.
Good communication skills and teamwork mindset.
Professional attitude, reliability, and eagerness to learn.
It’s a Plus If You Have:
Interest in developing a career in sales operations or commercial support.
Familiarity with administrative routines or office coordination.
Interest in multinational and fast paced environments.
What We Offer:
Competitive internship compensation.
Medical and dental coverage.
Life insurance.
Meal/food allowance.
Transportation allowance.
Wellhub and/or TotalPass wellness programs.
Access to LinkedIn Learning courses and learning platform.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
