Why This Job is Featured on The SaaS Jobs
This Business Development Manager role sits at a classic SaaS growth lever: building qualified pipeline at the front end of the revenue cycle. Freshworks operates in customer and employee experience software, where buying committees, multi-product narratives, and clear problem framing matter, making outbound work less about volume and more about account-specific relevance. The North America focus also signals exposure to a mature SaaS market with established categories and high expectations on messaging.
For a SaaS career, early-cycle business development is one of the most portable foundations. The work develops disciplined prospecting, territory research, and qualification habits that translate across SaaS segments, from SMB tools to enterprise platforms. It also builds familiarity with core operating rhythms common to SaaS sales organizations, including CRM hygiene, pipeline inspection, and campaign experimentation, which can later support moves into full-cycle sales, partnerships, or revenue operations.
This position tends to suit professionals who prefer structured goals, enjoy initiating conversations with senior stakeholders, and are comfortable iterating on outreach based on what lands. It can be a strong fit for someone building credibility in SaaS sales through consistent execution, particularly in an in-office environment that emphasizes daily collaboration and coaching through real prospecting work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Overview -
We are currently looking to hire high-potential BDMs. This position is an integral part of our sales engine. BDMs are focused on the front end of the sales cycle and are the face of Freshworks. The BDM team is responsible for identifying opportunities and generating a sales pipeline. This role is based out of Bangalore.
Responsibilities (What you'll be expected to do) -
Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.
Do rigorous research on assigned accounts, and build an effective sales pipeline.
Strike and initiate conversations with high-profile personas of companies you are prospecting.
Be the face of Freshworks and pitch the company and our products to the prospects.
Come up with creative emails and campaigns to draw the attention of prospects.
Qualifications
Requirements (What we look for in candidates):
1-4 years of work experience in any customer-facing sales/BD role
Willingness to work in-office for 5 days a week
Prior experience with the North America Market - Preferred
Clear, concise, and effective written and oral communication skills.
Empathy towards customers and understanding their needs.
Interest, curiosity, and openness to learning new technologies.
Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
Ability to handle rejections and stay focused and driven.
Ability to multi-task and manage your tasks effectively.
Ability to ask the right questions and qualify a customer's needs
Ability to ask open-ended questions and understand the customer's pain points
Ability to do a PowerPoint presentation and explain the capabilities of our products to customers
Understand the Regional nuances of designated market
Experience in cold calling
Understanding the Sales metrics and numbers
Capture Minutes and Meetings and update CRM Meticulously.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
