Why This Job is Featured on The SaaS Jobs
Customer storytelling and advocacy has become a core SaaS growth lever as buyers rely on peer proof, executive credibility, and clear use case narratives to de risk adoption. This Program Manager role sits at that intersection, building a repeatable customer stories engine that can support multiple go to market motions rather than one off content. The remit also signals a SaaS company with enough customer scale and geographic reach to justify operationalized intake, localization, and production workflows.
For a SaaS career, the value is in learning how customer evidence gets translated into assets that Sales, Product Marketing, and Customer Success can consistently use. Owning the full lifecycle across written and video formats develops durable skills in narrative strategy, stakeholder management, and program design, all of which transfer across SaaS categories. The emphasis on roadmap, editorial systems, and cross functional alignment reflects how modern SaaS teams institutionalize customer voice as a product and revenue input.
This role tends to fit professionals who enjoy structured execution with high standards for clarity, and who are comfortable coordinating many contributors without losing editorial control. It also suits someone motivated by executive level communication and long horizon program building, rather than campaign only work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We are seeking a highly organized and strategic Program Manager, Customer Stories & Advocacy to own and scale Harvey's customer storytelling and executive advocacy engine. In this role, you will evolve Harvey's Customer Stories program from a strong foundation into a repeatable, global advocacy system—one that fuels GTM motions, product launches, executive credibility, and long-term customer loyalty. You will be accountable for the full lifecycle of customer storytelling, including writing, editing, and producing customer stories and executive profiles across written and video formats, from concept through final publication. This is a high-visibility, cross-functional role at the intersection of Customer Engagement, Product Marketing, and GTM, ideal for someone who thrives on building durable programs while personally owning the quality and clarity of the output.
What You'll Do
Own the strategy, roadmap, and execution of Harvey's Customer Stories program, delivering high-impact, use-case–led stories across written and video formats, priority segments, and geographies
Collaborate with internal creative teams and external production partners to plan, produce, and deliver video customer stories—from concept and scripting through on-site shoots and post-production
Scale and operationalize the Innovation Spotlight program, a video-driven format spotlighting senior customer leaders (CIOs, CINOs, GCs, CLOs) to elevate Harvey's executive-level credibility
Build the operational backbone for customer stories and advocacy programs, including intake processes, editorial calendars, production workflows, approval processes, and localization frameworks
Partner cross-functionally with Product Marketing, Sales, and Customer Success to align stories with core narratives, use cases, and launches
Build trusted, long-term relationships with senior customer stakeholders and act as a front-line ambassador for Harvey in executive storytelling and advocacy moments
What You Have
5–8 years of experience in customer marketing, storytelling, advocacy, program management, or related roles at a high-growth SaaS or technology company
Proven experience owning end-to-end customer stories or advocacy programs, from strategy and writing through execution
Exceptional writing, editing, and storytelling skills, with a proven ability to independently produce polished, executive-ready customer stories and advocacy content
Meaningful experience with video production—including planning shoots, working with production crews on site, managing post-production workflows, and delivering polished video content
Strong program management skills with exceptional attention to detail and follow-through
Excellent written and verbal communication skills; comfortable engaging with senior executives and internal stakeholders
Compensation
$116,200-$174,200
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
