Why This Job is Featured on The SaaS Jobs
Workplace operations roles are often overlooked in SaaS, yet they become increasingly consequential as product-led teams scale headcount and office footprints. This listing stands out because it sits inside an AI software company that is clearly operating at meaningful customer scale, where workplace decisions affect reliability, security, and day-to-day execution rather than simply office aesthetics.
For a SaaS career, the value here is exposure to operational systems that mirror the discipline of software: documented processes, ticketing workflows, vendor SLAs, and budget ownership. Managing space planning, contracts, and cross-functional coordination builds fluency in how SaaS companies translate growth into repeatable infrastructure, especially when multiple functions like IT, Security, People Ops, and Finance must stay aligned.
This role fits an operator who prefers clear ownership, hands-on problem solving, and measurable service quality. It will suit someone who enjoys balancing planned projects with unpredictable office needs, and who wants to be close to how a SaaS organization runs day to day. It is also a strong match for professionals who like stakeholder management and practical execution over purely strategic work.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As Workplace Manager, you own the day-to-day workplace experience at our second largest hub in New York—keeping operations running smoothly while driving initiatives that elevate the employee experience, optimize costs, and scale our workplace infrastructure as Harvey grows. This is a fully in-office role based in the Flatiron district in NY, with an expectation of on-site presence Monday through Friday, 9:00am–5:00pm to support the daily workplace experience.
What You'll Do
Workplace Operations
Own the end-to-end workplace and guest experience for the NY office, setting and maintaining standards for safety, functionality, and employee satisfaction
Proactively identify operational improvements and lead implementation; maintain office systems, SOPs, and documentation to support a growing team
Oversee and manage day-to-day Workplace operations in the office, including janitorial services, food & beverage, repairs/maintenance, interior plants/landscaping, security, shipping services, seating plans, office supplies, and maintaining FF&E.
Maintain a relationship with the landlord and building management
Manage contracted services necessary to maintain the facilities.
Manage space planning- keeping floorplans up to date and coordinating moves/adds/changes.
Develop and manage the office operating budget; track spend, identify savings, and make data-informed recommendations
Own vendor relationships end-to-end: selection, contract negotiation, performance management, COIs, POs, payment, and renewals
Manage and prioritize office requests through the Workplace ticketing system.
Ensure local programs and services align with global Workplace standards.
Onboarding & Culture
Create a warm, inclusive office environment that reflects Harvey's values and culture
Own the local workplace onboarding experience (office tours, swag, event planning) and partner with People Ops to continuously improve it based on new hire feedback
Partner with the People team to bring culture initiatives to life in the NY office
Coordinate logistics for team offsites, all-hands meetings, and visiting employees from other offices
Partner with recruiting and executive teams on high-touch candidate and client visits
Manage office-related communications and announcements
Cross-Functional Partnership
Lead or contribute to workplace-related projects (office moves, buildouts, policy rollouts)
Partner with IT, Security, People Ops, and Finance on initiatives that span functions
What You Have
5+ years of experience in Workplace/facility management, workplace operations, or a similar role, ideally at a fast-growing tech or startup company
A genuine passion for creating great workplace experiences and making people feel welcome
Ability to maintain composure and effectiveness in high-pressure situations.
Demonstrated foundational understanding of office systems (HVAC, plumbing, electrical, lighting) and can communicate effectively with trades to resolve issues.
Ability to assess, plan, and organize assigned work efficiently.
Experience with ticketing systems and project management tools used to track and manage tasks.
A proactive, solutions-oriented mindset—you see what needs to be done and take initiative without being asked
Strong organizational skills and the ability to juggle multiple (sometimes conflicting) priorities with attention to detail
Excellent interpersonal and communication skills; you’re someone people naturally trust and go to for help
Experience managing vendor relationships
Comfort working in a fast-paced environment where priorities can shift quickly
Compensation
$137,100 - $205,700 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
