Senior Solution & Professional Services Consultant

Wrike • Bangalore • 2d ago

Why This Job is Featured on The SaaS Jobs

This Senior Solution and Professional Services Consultant role sits at a core pressure point in SaaS: translating a configurable platform into measurable outcomes for customers. The remit spans pre sales scoping through implementation and adoption monitoring, which is where many SaaS products either prove their value or stall. The emphasis on discovery, workshops, and integration architecture signals a product that must fit into existing software ecosystems rather than operate as a standalone tool.

For a SaaS career, the blend of solution consulting and delivery builds a portfolio that travels well across B2B platforms. It develops fluency in onboarding mechanics, time to value thinking, and the operational realities of driving adoption after contracts are signed. Exposure to API based integrations and cross functional handoffs also reinforces a systems view of how Sales, Customer Success, and Product intersect around customer outcomes.

This role tends to suit professionals who enjoy being the connective tissue between commercial intent and technical execution. It favors structured communicators who can run workshops, manage parallel engagements, and stay credible with both practitioners and executives. It is also a strong match for someone who wants customer facing ownership while still staying close to platform architecture and implementation detail.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

About the Role:

This high-impact, hybrid role bridges the technical acumen of a Senior Solution Consultant with the strategic execution of a Professional Services Consultant. You will serve as a trusted advisor, leveraging your expertise to drive meaningful customer engagements, architect tailored solutions, and ensure the flawless implementation of Wrike’s platform. By blending pre-sales engineering with post-sales delivery, you will play a critical role in accelerating customer time-to-value, driving platform adoption, and fueling Wrike’s organizational growth.

Your Impact:

End-to-End Delivery: Drive the complete customer onboarding lifecycle, including Discovery, Design, Configuration, Rollout, and Adoption Monitoring.
Pre-Sales & Scoping Support: Partner with the Sales team on complex scoping requirements, creating custom tailored demos and articulating the value of Wrike’s professional services.
Strategic Architecture: Lead technical discovery sessions, conduct workshops, and design API integrations to connect Wrike into existing customer software ecosystems.
Cross-Functional Collaboration: Act as the voice of the customer to influence the product roadmap; ensure smooth hand-offs between Sales, Customer Success, and Product teams.
Project & Account Management: Manage multiple customer engagements simultaneously, tracking milestones in Wrike and Salesforce to achieve critical success metrics.
Team Mentorship: Champion internal knowledge sharing and mentor junior members of the Wrike team to scale collective expertise.

Your Qualifications:

Education & Experience: B.S. in Computer Science, Software Engineering, or equivalent experience; 3+ years as a Sales/Solutions Engineer AND 5+ years in project management or consulting.
Technical Acumen: Proven experience working with APIs for software integrations and automating complex workflows.
Consultative Communication: Exceptional presentation and objection-handling skills, with a track record of effectively engaging everyone from technical teams to executive stakeholders.
Process Mastery: Ability to quickly dissect a customer's complex business processes and map them to clear, goal-oriented Wrike implementations.
Domain Expertise: Deep understanding of change management principles and thorough expertise in at least one key segment (e.g., PMO, Marketing/Creative, IT, or Professional Services).
Execution & Ownership: Superior personal organization and a firm sense of accountability to juggle multiple competing priorities with poise under pressure.

Standout Qualities:

An advanced degree (MBA, MS, or equivalent).
Formal certifications in industry-standard project management methodologies (Agile, PMI, Lean, etc.).
Prior experience driving impact within a fast-paced SaaS environment.
Advanced capability to position Wrike seamlessly into highly complex, integrated enterprise ecosystems.

Team Dynamics:

You will join a collaborative, high-energy team of technical experts and strategic consultants. This role requires close, cross-functional partnership with Sales, Marketing, and Product Management to enhance Wrike's competitive edge. You will step into a culture that values mentorship, open feedback, and a "people-first" mindset, where you will be empowered to take full ownership of your work while supporting the growth of your peers.

Our Work Style:

We are problem solvers who thrive on curiosity and continuous learning. In this role, you will be deeply embedded in our own platform—using Wrike, Salesforce, and modern integration tools to manage your book of business. What sets this position apart from competitors is the true hybrid nature of the work: you aren't just selling the vision, and you aren't just implementing it—you are the strategic thread that connects a customer's initial pain point to their long-term digital transformation success.

Why Join Wrike?

18 calendar days of paid vacation
12 days of National & Festival holidays (10 fixed, 2 flexible)
Sick Leave Compensation (5 Paid Uncertified Sick Days)
Menstrual Leave: Twelve (12) days per calendar year. Women employees are eligible for up to 1 day of menstrual leave per month.
Parental Leave: 26 Weeks Maternity / 4 Week Paternity
2 Volunteer Days
Group Medical Insurance (Employees + Dependents)
Term Life Insurance (Rs 50,00,000)
Personal Accident Insurance (Rs 50,00,000)
Monthly Broadband / Internet Reimbursement (INR 1500)
Hybrid Working Model + Complimentary Lunch & Snacks