Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
AI Success Manager roles sit at the intersection of product-led adoption and enterprise delivery, and this listing highlights that blend clearly. The remit spans implementation, ongoing engagement, and renewal, which is a common shape for mature SaaS businesses selling into large accounts where time-to-value depends on integrations, identity, and stakeholder alignment. The US West customer-hours focus also signals a coverage model designed around global delivery for a primarily US customer base.
From a SaaS career perspective, the role builds durable skills in turning a configurable platform into measurable outcomes. Ownership from kickoff through go-live and beyond creates exposure to adoption metrics, risk management, and the operational discipline behind repeatable onboarding. Regular collaboration with Sales, Solutions Architecture, Support, and R&D also strengthens the cross-functional fluency that underpins senior Customer Success and post-sales leadership paths in SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Glean is seeking an AI Success Manager (AISM) for US West hours to lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans. DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements.
You will:
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget.
- Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management.
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
- Guide and document improvements for onboarding processes, playbooks, and best practices.
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
About you:
- 3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services.
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational, project management, and communication abilities.
- Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
- Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company is a must
- Technical configuration and troubleshooting
- A proactive and positive attitude to lead, learn, troubleshoot, and take ownership of both small tasks and large features
- Strong verbal and written communication skills for collaboration between customers and technical and non-technical stakeholders.
- Curiosity and tenacity
- Note: This role with require you to work in US West hours.
Location:
Compensation & Benefits:
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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