Why This Job is Featured on The SaaS Jobs
This Business Recruiter remit sits at an intersection that matters in SaaS: building the internal functions and user-facing operations that allow product organisations to scale without breaking. Hiring across G&A and User Operations is often where SaaS companies formalise governance, customer support motion, and operational discipline, making recruiting impact visible in how the business runs day to day. The APAC scope and remote setup also signal work across multiple talent markets and stakeholder expectations.
For a long-term SaaS recruiting career, the role offers repeated exposure to full-cycle search ownership, market mapping, and hiring strategy that goes beyond filling requisitions. The emphasis on data-informed sourcing, process improvement, and candidate experience aligns with how modern SaaS companies professionalise talent acquisition as an operating system. Experience partnering with People, Legal, and compensation stakeholders also translates well across in-house recruiting environments.
This role is best suited to recruiters who prefer structured execution alongside advisory work with senior leaders. It will fit professionals who enjoy balancing multiple searches, forming point-of-view on talent quality, and operating with regional nuance. It is also a strong match for those who want recruiting work tied to organisational build-out rather than a single function or team.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About this Team
At OpenAI, we’re here to do something extraordinary: build safe AGI that benefits everyone. That mission demands people who are not just brilliant, but deeply aligned with our values. Our Recruiting team is the gateway connecting exceptional humans to meaningful, high-impact work. We’re a close-knit, mission-driven team that takes pride in thoughtful, relationship-first hiring. We partner deeply across OpenAI to find, engage, and support the people who will shape the future of AI.
Our General & Administrative (G&A) and User Operations teams are critical to scaling OpenAI sustainably. These functions underpin how we operate, support our users, and enable the broader organisation to move with speed and rigor. Hiring in these areas focuses on building high-calibre teams across functions such as Finance, Legal, People, Operations, and User Operations.
About this Role
We’re looking for an experienced G&A and User Ops Recruiter to help build some of the most critical teams at OpenAI across G&A functions and User Operations.
This is a high-impact role where you’ll operate as a strategic talent partner not just executing searches, but shaping how we attract, assess, and hire exceptional talent globally. You’ll own searches end-to-end, working closely with senior stakeholders to define hiring strategies, navigate complex markets, and deliver outstanding outcomes.
You’ll report to the regional recruiting lead and collaborate closely with global recruiting, People, and business leadership to scale our G&A and User Operations organisations in a thoughtful, high-quality way.
Your responsibilities
Own end-to-end hiring for G&A and User Ops roles, from scoping and calibration through to offer and close.
Partner closely with senior leaders to understand team needs, define hiring strategies, and translate business priorities into actionable talent plans.
Build and execute proactive, data-informed sourcing strategies to attract high-calibre and diverse talent across competitive markets.
Act as a trusted advisor to hiring managers, driving alignment, challenging assumptions, and maintaining a consistently high hiring bar.
Deliver an exceptional candidate experience, ensuring every interaction reflects OpenAI’s values and mission.
Navigate complex, global hiring environments by partnering with People, Legal, and Compensation to ensure consistency, fairness, and compliance.
Continuously improve recruiting processes, identifying bottlenecks and implementing scalable solutions to increase quality and velocity.
Bring market intelligence and insights to stakeholders, influencing hiring decisions and shaping talent strategy.
We’re seeking:
7+ years of full-cycle recruiting experience, ideally in-house at high-growth or high-bar environments.
Proven track record of hiring for G&A and/or User Operations functions (e.g. Finance, Legal, People, Operations, User Ops).
Strong talent judgment able to assess both experience and potential, and consistently raise the bar.
Comfortable operating as a strategic partner, influencing senior stakeholders and navigating ambiguity.
Highly execution-oriented, with the ability to run multiple complex searches simultaneously without sacrificing quality.
Skilled in building pipelines from scratch, especially in competitive or emerging talent markets.
Excellent communication and stakeholder management skills, with experience working across regions and cultures.
Data-informed and structured in your approach, using insights to guide decisions and improve outcomes.
Experience with modern recruiting tools (e.g. Ashby, LinkedIn Recruiter) and a mindset for leveraging new technologies.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
