Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Prompt engineering is becoming a core capability for SaaS platforms embedding agentic AI into customer experience workflows. This contract role sits at the intersection of productized AI and enterprise delivery, where reliability, guardrails, and measurable outcomes matter as much as model creativity. Netomi’s focus on no code agent management and large brand deployments makes the work representative of how AI features are operationalised in modern SaaS rather than treated as standalone experiments.
From a SaaS career perspective, the remit builds fluency in evaluation, benchmarking, and iteration cycles that map closely to continuous improvement in subscription products. The emphasis on client specific business rules, documentation, and cross functional collaboration mirrors the realities of scaling AI driven features across multiple accounts. Experience selecting and adapting LLMs, automating tests, and defining tool descriptions also transfers well to roles in applied ML, AI product operations, and solution engineering within SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for a Prompt Engineer to craft, optimize, evaluate, and benchmark prompts for enhanced AI performance at Netomi. This role requires expertise in NLP, AI behavior, and customer-specific business rules. You will collaborate with the Customer Success team and data scientists to develop customized, effective AI solutions.
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Responsibilities
- Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions.
- Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions.
- Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices.
- Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization.
- Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field.
- Strong understanding of natural language processing (NLP) and machine learning principles.
- Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts.
- Proficiency in programming languages such as Python.
- Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face).
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
Preferred Qualifications
- Experience with large language models (e.g., GPT-3, GPT-4, Llama3) and their applications.
- Knowledge of data visualization tools and techniques.
- Background in linguistics or computational linguistics.
- Experience with agile development methodologies.
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
