Why This Job is Featured on The SaaS Jobs
This Communications Manager role stands out in SaaS because it sits at the intersection of product narrative and platform expansion. ElevenLabs is positioned as an AI product company with multiple SaaS surfaces, spanning an API for developers, creative tooling, and agent deployments for businesses. That mix creates a communications remit that has to translate technical progress into clear market understanding across distinct buyer and user groups.
For a SaaS career, the value is in learning how communications operates as a scaling function rather than a standalone channel. The remit touches organic content, executive messaging, social distribution, and media relationships, alongside the operational side of comms systems and agency coordination. Experience gained here maps well to later roles in product marketing, corporate communications, or integrated GTM teams at API-first and AI-native SaaS companies.
The role is best suited to communicators who like building new programs, not only running established playbooks. It will fit someone comfortable working closely with engineering, growth, policy, and leadership, and who can move between long-form narrative work and short-form distribution without losing precision. A genuine interest in how AI is evolving, and how it is adopted by both developers and enterprises, is a strong alignment signal.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
Excellence everywhere: Everything we do should match the quality of our AI models.
Global team: We prioritize your talent, not your location.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
About the role
Comms is a small, newly formed function, and we’re looking for someone to help define how the world perceives ElevenLabs as we expand beyond our roots in voice AI. You’ll work closely with our growth, engineering, policy, and leadership teams to increase awareness of what we’re building and the future we’re working towards.
You’ll be responsible for a combination of:
Shaping perceptions of ElevenLabs, with strategies, stories and updates that advance how the world thinks about us.
Creating compelling content that earns organic interest, from blogs and event talk tracks, to demos and social posts.
Running ElevenLabs' social presence on X and LinkedIn, managing the calendar and finding creative ways to bring our work to life.
Building and maintaining relationships with journalists, writers, and other important players across the business, tech, and creator ecosystem.
Working closely with domain experts across the company to translate their work into compelling narratives that land with specific audiences (for example, building awareness of ElevenAgents with enterprise leaders).
Establishing the infrastructure that keeps communications running at global scale, including introducing new systems, managing agencies, and coordinating with internal teams.
Requirements
The ideal candidate will be genuinely fascinated by what AI is making possible and closely follow how it's developing – the technical progress, how it’s being deployed, and how the world is receiving it. You’ll be excited by AI voice and agents specifically, and motivated to help the world understand what ElevenLabs does and why it matters.
We are looking for someone who is:
A builder by instinct. You think from first principles, invent new approaches, and get energy from creating things that didn't exist before.
A superb communicator. Your writing is precise and compelling across short and long formats, and you speak with clarity and conviction.
Resourceful and fast. You thrive at a blistering pace, manage ambiguity, and ship quickly without losing rigour.
Deeply curious with a clear spike. You’re a voracious learner, with standout strength in at least one area that sets you apart.
Excited about AI as a force multiplier. You actively use AI tools in your own workflows and see them as a way for a small, ambitious team to scale its impact.
Location
This role is remote and can be executed globally. However, to facilitate working with others in the comms, growth and leadership teams, we prefer candidates based in the US or UK.
