Account Manager (SaaS/AdTech/MarTech)

Adverity • Boston, MA, USA • 18h ago

Why This Job is Featured on The SaaS Jobs

This Account Manager role sits at a familiar pressure point in modern SaaS: turning a product that enables analytics and data quality into durable commercial outcomes for customers. It is framed around guiding organisations through a data maturity journey, which is typical of platforms that become more valuable as adoption broadens across teams and use cases. The remit also signals a metrics-led operating model, with retention and expansion treated as core levers rather than downstream results.

For a SaaS career, the work builds fluency in the mechanics that compound revenue over time: net revenue retention, renewal risk management, and executive-level value articulation. The emphasis on ROI-backed business cases and multi-threaded stakeholder alignment develops transferable skills across customer-facing SaaS roles, particularly in environments where the product must be translated into strategic impact rather than feature comparison. Exposure to AI analytics positioning also reflects a common go-to-market theme across the sector.

The role suits professionals who prefer owning a book of business end to end and who enjoy combining commercial execution with customer strategy. It will appeal to someone comfortable working with senior buyers, maintaining disciplined CRM hygiene, and balancing remote collaboration with periodic in-person touchpoints as the local hub evolves.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

As a strategic commercial partner, the Account Manager is responsible for securing and expanding a high-value portfolio by guiding customers along their data maturity journey and uncovering new revenue opportunities.

Through a deep understanding of customer objectives, the role positions Adverity as a critical enabler of strategic business outcomes—not just a platform provider.

By consistently demonstrating measurable ROI and influencing executive stakeholders, the Account Manager plays a pivotal role in turning customer partnerships into long-term, revenue-generating growth engines.

This is a full-time, remote position for candidates currently located and legally authorized to work in Boston, Massachusetts. Please note that while this role begins as fully remote, Adverity plans to establish a physical office hub in Boston in the future. Once established, this position will transition to a hybrid work model. Occasional business travel and attendance at team meetings will also be required for collaboration purposes.

Some of the things you’ll work on:

Drive revenue growth through strategic upsells and cross-sells, aligning Adverity’s evolving capabilities (e.g., AI analytics, Data Quality) with customer pain points.
Proactively identify commercial opportunities within your portfolio, turning business challenges into expansion conversations.
Build and deliver compelling, data-backed business cases that connect product functionality to measurable ROI and strategic business outcomes.
Consistently exceed Net Revenue Retention (NRR) targets by unlocking new revenue streams and minimizing contraction.
Position Adverity as a critical pillar in the customer’s data strategy, steering conversations away from features and toward long-term value.
Own the commercial execution of your accounts end-to-end—from opportunity spotting to deal closing and internal alignment.
Build deep, multi-threaded relationships with executive stakeholders to secure influence and elevate commercial positioning.
Anticipate renewal risks early and neutralize churn threats with value reinforcement and competitive differentiation.
Maintain rigorous CRM documentation to support account planning, forecasting, and stakeholder visibility.
Champion the customer’s voice across internal teams to ensure our roadmap and services fuel commercial expansion and retention.

We’re excited if you have:

Proven track record of driving revenue expansion in SaaS, ideally in a Data Platform or AdTech / MarTech environment.
Strong sales instincts with demonstrated success in identifying, developing, and closing upsell and cross-sell opportunities.
Skilled in crafting persuasive business cases and commercial narratives tied to customer KPIs and ROI outcomes.
Deep understanding of enterprise buying cycles, commercial drivers, and stakeholder motivations.
Comfortable engaging and influencing executive-level stakeholders and economic buyers to drive deal progression.
Experience navigating complex accounts and multi-threaded relationships to accelerate commercial outcomes.
Strong financial and strategic acumen—able to link data and product features to top-line impact.
Proficiency in CRM and success tools (e.g., Gainsight), including forecasting, account planning, and stakeholder mapping.
Effective at using AI tools and modern productivity tech to streamline operations and focus on revenue-driving activities.
Self-directed and outcome-obsessed, with a relentless focus on growth.