Why This Job is Featured on The SaaS Jobs
This Director, Revenue Architect role sits at a mature B2B SaaS company where “revenue architecture” is treated as a distinct, scalable function rather than an ad hoc layer between sales and customer success. The remit spans Commercial and Mid-Market segments, pointing to a SaaS environment where repeatable go to market motions, adoption outcomes, and forecasting discipline matter as much as individual account wins.
For a SaaS career, the role offers leverage across the full revenue engine: shaping operating models, defining engagement frameworks, and translating product value into measurable customer outcomes. Leading leaders while partnering with Product, Marketing, Operations, and the broader Customer Office builds transferable experience in how SaaS organizations operationalize retention, expansion, and value realization at scale, especially when methodologies must be standardized across segments.
This position is best suited to a senior operator who prefers systems thinking over heroics and is comfortable being accountable for team performance through metrics. It fits someone who enjoys developing managers, serving as an executive sponsor with customer stakeholders, and navigating cross functional tradeoffs without owning every execution detail personally.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
The Director of Revenue Architecture will lead Gong's Commercial and Mid-Market Revenue Architect teams through front-line leaders. This role is responsible for driving business performance, customer value, and organizational scale while shaping the future of revenue transformation for Gong customers.
You will develop exceptional leaders, define the strategy and operating model for the Revenue Architect organization, and partner across the Customer Office, Sales, Product, Marketing, and Operations to accelerate customer and business outcomes. This role is ideal for a leader who thrives in high-growth environments, embraces change, and enjoys building teams and developing people.
RESPONSIBILITIES
- Leadership & Talent Development: Recruit, develop, and lead a high-performing team of Revenue Architecture managers. Build leadership capability, succession plans, and a culture of accountability, learning, and customer impact.
- Business Performance: Own the performance of the Commercial and Mid-Market Revenue Architecture teams, driving adoption, retention, expansion, forecasting accuracy, and overall segment health.
- Strategy & Scale: Define and evolve the Revenue Architecture strategy, operating model, and engagement framework to support growth and AI-driven transformation.
- Customer Transformation: Establish scalable methodologies and best practices that help customers modernize revenue operations and achieve measurable business outcomes through Gong's AI Operating System.
- Executive & Cross-Functional Leadership: Serve as an executive sponsor for strategic customer relationships and partner with leaders across Sales, Product, Marketing, Support, and Operations to improve customer experiences and business outcomes.
- Operational Excellence: Drive organizational effectiveness through workforce planning, KPI management, process improvement, and data-driven decision making.
QUALIFICATIONS
- You are currently located in one of Gong's hub locations (SF, SLC, ATX, CHI, or NYC).
- You are willing and able to work from the office in accordance with Gong's hybrid work model.
- 8+ years of combined IC & Leadership experience in Customer Success, Revenue Operations, Consulting, Professional Services, Account Management, or other customer-facing roles within high-growth B2B SaaS organizations.
- 2+ years of experience leading leaders and scaling customer-facing organizations.
- Proven track record partnering with VP and C-level stakeholders to drive strategic business outcomes, organizational change, and customer transformation.
- Deep understanding of go-to-market strategy, revenue operations, customer adoption, change management, and value realization.
- Proven track record of building and scaling teams, processes, and operating models in a high-growth environment.
- Experience driving business performance through forecasting, organizational planning, process improvement, and cross-functional collaboration.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual OTE for this position is $234,000 - $288,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
