Why This Job is Featured on The SaaS Jobs
Field support roles are often overlooked in SaaS, yet they become essential when a product extends beyond the browser into deployed devices. This position sits at that intersection, combining Tier 1 remote support with hands-on maintenance, repairs, and site inspections across Spain. It highlights a SaaS operating model where reliability in the field directly shapes customer outcomes and product performance.
From a SaaS career perspective, the work builds practical fluency in incident handling, troubleshooting workflows, and feedback loops between operations and development. Exposure to ECOs, mechanical changes, and testing creates a grounded understanding of how shipped systems evolve after deployment, a perspective that can translate into support leadership, technical operations, or cross-functional roles that bridge product and real-world usage.
This role is best suited to professionals who prefer structured problem solving and autonomy, and who gain energy from diagnosing issues where conditions are variable and time matters. It fits someone comfortable balancing customer communication with technical rigor, and who wants a SaaS-adjacent path that includes physical systems rather than purely software-only environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Field Support Technician
- Field Operations
- Spain
- Intermediate
- Full-time, Salaried
Description
Reporting line: Support Manager
Scope: Full-time
Location: Spain
We are looking for a Field Support Technicianto join our team and be part of Beewise Operations group. As part of our team, you will be responsible for managing tracking and solving of technical errors, testing equipment, handling repairs at the field, conducting site inspections, engaging with customers and more.
Responsibilities
- Solving technical errors and maintaining Beewise devices in the field.
- Implement ECOs and mechanical changes in the systems deployed in the field.
- Supporting development processes.
- Remote technical support - Tier 1 support level.
Requirements
- Experience in technical oriented positions such: technician, field support specialist etc.
- Basic computer applications skills - Mandatory.
- Ability to solve problems independently.
- Availability during non-routine hours - flexible schedule and willing to work overtime when required.
- Willingness to work with bees (wearing a beekeeping suit when needed).
- Willing to work non-standard working hours.
- Ability to work in field settings and outdoors.
- Service oriented and excellent communication skills.
An advantage:
- Manufacturing background (Mechanical assemblies, wiring etc.)
- Maintenance and integration of mechanical / electronic / robotic systems.
