Why This Job is Featured on The SaaS Jobs
This Senior Software Developer role sits at a key intersection of SaaS product delivery and the emerging operational layer required to make agentic AI dependable in real customer environments. Rather than focusing on model experimentation, the remit centers on the platform primitives that let conversational agents act safely and consistently inside a SaaS product surface, including orchestration, guardrails, and reliability patterns.
For a SaaS engineering career, the value is in building durable infrastructure that supports productized AI at scale. Work on evaluation frameworks, monitoring, and production debugging in non deterministic systems translates directly to other SaaS organizations adopting LLM capabilities, where trust, safety, and measurable outcomes matter as much as feature velocity. Exposure across Python plus TypeScript, Java, and AWS also reinforces the cross stack fluency commonly expected in mature SaaS platforms.
The role is best suited to an experienced engineer who prefers foundational systems over isolated features and is comfortable making tradeoffs in ambiguous, rapidly evolving technical domains. It will appeal to someone who enjoys partnering with product and AI specialists, and who takes a rigorous approach to observability, testing, and operational readiness in customer facing services.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Build the foundation that makes AI agents reliable at scale.
Have you ever wondered what it takes to turn an AI agent from an impressive demo into a trusted product used every day? As part of our Agentic Operation team, you’ll build the platform capabilities that power Coveo’s conversational AI experiences within the Merchandising Hub and the infrastructure that allows AI agents to safely reason, take actions, and deliver reliable outcomes for our customers.
You’ll work on the critical foundations of agentic systems, from tool orchestration and guardrails to evaluation frameworks and reliability patterns. If you’re excited about solving complex engineering challenges, experimenting with emerging technologies, and shipping tangible product value, you’ll feel right at home here.
As our Senior Software Developer, you will:
Design, build, and evolve the platform services that power our AI conversational agent ecosystem.
Develop robust orchestration layers, agent integrations, and workflows that enable reliable agentic experiences in production.
Create evaluation, testing, and monitoring capabilities that improve the quality, safety, and performance of AI-powered systems.
Collaborate closely with product managers, developers, and AI specialists to deliver customer-facing capabilities with measurable impact.
Investigate and resolve complex production issues in non-deterministic systems through observability, tracing, and debugging practices.
Contribute to architectural decisions and engineering best practices across Python, TypeScript, Java, and AWS technologies.
Here is what will qualify you for the role:
5+ years of experience developing software solutions with Python.
Experience building or integrating AI agents, orchestration layers, or agentic frameworks.
Solid understanding of large language model (LLM)-based systems and their operational challenges.
Excellent communication and collaboration skills, with the ability to explain technical decisions and work effectively across teams.
What will make you stand out:
Experience developing with TypeScript and/or Java.
Familiarity with AWS Bedrock AgentCore or similar cloud-based AI platforms.
Experience implementing observability, logging, tracing, and monitoring strategies for distributed or non-deterministic systems.
Knowledge of testing and evaluation strategies for AI systems, including prompt regression testing and evaluation frameworks.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
