Why This Job is Featured on The SaaS Jobs
This SDE III role sits at a key intersection in modern SaaS: integrating an agentic AI platform with the systems enterprises already run their customer operations on, notably Salesforce and Zendesk. As more SaaS products differentiate through automation inside existing CX stacks, integration depth, reliability, and data governance become core product capabilities rather than implementation details.
For a SaaS career, the work builds durable expertise in integration architecture that travels across categories, including customer support, CRM, and automation platforms. Designing APIs, webhooks, orchestration layers, and event driven workflows develops an engineer’s ability to ship features that depend on multiple external systems and strict security expectations. The added exposure to LLM and agentic workflows also reflects a growing pattern in SaaS delivery, where product outcomes increasingly depend on connecting AI behaviors to operational data and tooling.
This role tends to suit engineers who enjoy systems thinking and end to end ownership, from interface design to troubleshooting production behavior. It is a strong match for professionals who like collaborating across product, engineering, and customer facing teams, and who prefer work where success is measured by integration quality, performance, and maintainability in real enterprise environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role
We are looking for an Integration Architect – Agentic Delivery who can design and implement scalable integrations between AI-powered agentic systems and enterprise platforms like Zendesk and Salesforce. This role will focus on building intelligent workflows, automations, and seamless data exchange across systems.
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Responsibilities
- Architect and implement integrations between agentic AI platforms and Zendesk / Salesforce
- Design end-to-end workflows for customer support automation using AI agents
- Build and manage APIs, webhooks, and middleware integrations
- Ensure data consistency, security, and scalability across systems
- Collaborate with product, engineering, and customer teams to deliver solutions
- Develop custom connectors, orchestration layers, and automation pipelines
- Troubleshoot and optimize integration performance
Requirement
- Strong experience with Zendesk APIs, apps framework, and workflows
- Hands-on expertise in Salesforce (REST/SOAP APIs, Apex, integrations)
- Experience in integration architecture (MuleSoft, Workato, Zapier, custom middleware, etc.)
- Knowledge of API design, authentication (OAuth, JWT), and event-driven systems
- Exposure to Agentic AI / LLM workflows / prompt orchestration
- Strong problem-solving and stakeholder communication skills
Good to Have
- Experience with AI automation platforms / conversational AI
- Knowledge of LangChain / LLM integrations
- Background in customer experience (CX) platforms
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
