Why This Job is Featured on The SaaS Jobs
Within SaaS, incident response program leadership has become a core capability as products move upmarket and availability expectations tighten. This Technical Program Manager role sits at the intersection of security, reliability, and customer trust, with a mandate to formalise how incidents are handled and communicated across technical and business stakeholders. The listing signals an AI-native, enterprise-facing platform context where operational maturity directly supports product credibility.
For a SaaS career, the role builds durable operating leverage: establishing repeatable runbooks, escalation paths, and post-incident learning loops that scale beyond any single event. It also develops the cross-functional “translation” skill set that strong SaaS operators rely on, turning distributed-systems reality into decisions, timelines, and stakeholder updates. Experience here tends to transfer well across B2B SaaS organisations that run on cloud infrastructure and measured operational outcomes.
This position fits a program leader who prefers ownership over process stewardship and is comfortable coordinating without direct authority. It will suit someone who enjoys ambiguity, can maintain clarity under pressure, and wants to shape how a SaaS organisation measures and improves resilience. It is also well aligned for professionals who want their impact to be visible in platform reliability and security posture.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
The Incident Response Technical Program Manager is a senior cross-functional operator who will lead Harvey's response to security and reliability incidents, coordinating across engineering, security, and business teams under pressure. You will join the Detection & Response function within Harvey's Information Security organization, whose mission is to detect, contain, and remediate threats to the platform that serves the world's leading law firms and enterprises. This role defines the standard for how Harvey runs and learns from incidents — building the coordination playbooks, communication protocols, and post-incident remediation programs that close structural gaps. As the first dedicated incident response program hire, you will partner directly with security engineering, product, and executive leadership to shape a function from the ground up. This is a rare opportunity to build the incident management discipline at one of the fastest-growing AI companies, with meaningful influence over how a high-trust platform protects its most sensitive customer data.
What You'll Do
Own end-to-end coordination of security and reliability incidents — from initial triage through resolution — ensuring clear roles, rapid decision-making, and structured communication across engineering, security, legal, and customer-facing teams.
Design and implement incident management processes, runbooks, and escalation frameworks that scale with Harvey's growth and reflect the realities of operating AI-native SaaS infrastructure.
Lead post-incident reviews and drive remediation programs to completion, tracking follow-up items across teams and holding stakeholders accountable to timelines.
Build and maintain incident readiness — including tabletop exercises, on-call coordination improvements, and tooling for real-time situational awareness.
Serve as the communication hub during active incidents, translating technical status into clear updates for executives, legal, and customer success without losing fidelity.
What You Have
5+ years of experience in incident management, technical program management, or a related coordination-heavy role within a software or security organization.
Demonstrated ability to lead cross-functional teams through high-pressure situations with composure, clarity, and strong interpersonal judgment.
Sufficient technical depth to understand distributed systems, cloud infrastructure, and security concepts at a level that enables effective triage and stakeholder translation.
Exceptional organizational skills — able to manage multiple concurrent workstreams, track dependencies, and drive accountability without direct authority.
Experience building incident response or operational programs from scratch, including defining processes, documentation, and success metrics in ambiguous environments.
High emotional intelligence and the communication skills to operate credibly with engineers, executives, legal counsel, and external stakeholders alike.
Compensation
$150,900 - $226,300 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
