Why This Job is Featured on The SaaS Jobs
This Business Operations Associate role stands out in SaaS because it sits at the intersection of product-led value and go-to-market execution, with an explicit focus on value engineering across the customer lifecycle. In an AI platform company serving enterprise knowledge-work buyers, the ability to quantify outcomes and connect usage to business impact is increasingly central to how modern SaaS is purchased, renewed, and expanded.
For a long-term SaaS career, the mandate maps to durable operating skills: translating strategy into prioritized initiatives, building decision support through research and analysis, and shaping cross-functional programs that influence adoption and revenue outcomes. Experience developing metrics, dashboards, and operating cadences also travels well across SaaS environments, particularly as companies mature from early scaling into more instrumented, repeatable execution.
This role is best suited to professionals who prefer ambiguous problem spaces and can move between analytical depth and stakeholder alignment without relying on formal authority. It fits someone who wants broad exposure across GTM, RevOps, Product, Finance, and Analytics, and who is motivated by direct customer-facing work that turns platform capabilities into measurable business narratives.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
As a Business Operations Associate at Harvey, you will have a broad mandate and play a critical role in driving Harvey’s growth, with direct exposure to the strategic questions shaping a category-defining AI company. Your scope will include driving high-impact initiatives and shaping strategic decision-making. This role will be the third individual contributor on the team and report to Harvey’s Chief Business Officer, collaborating closely with senior company leaders and cross-functional teammates across the business (e.g., GTM, RevOps, Product, Finance, Analytics). Your first focus area will be on building our value engineering capability. Over time, this role offers the opportunity to be broad or deepen into a specialization over time.
What You'll Do
Turn company strategy into execution by identifying and prioritizing the initiatives that matter most for Harvey's near-term and long-term growth
Champion value engineering across the customer lifecycle, helping customers articulate, quantify, and realize the business impact of their investment
Own other high-impact, cross-functional initiatives from inception to completion (e.g., accelerating growth in specific segments, driving programs centered on customer adoption & usage)
Influence Harvey's decision-making by generating insights through research & analysis, writing proposals & recommendations, and driving alignment
Depending on business priorities and needs, you may also:
Incubate new sub-functions and business processes
Upgrade our business intelligence and how we manage the rhythm of the business (e.g., KPIs, dashboards, cadences)
What You Have
4-6+ years of relevant work experience in strategy & execution roles, e.g., business operations, strategy & operations, management consulting, product management, entrepreneurship, investing / investment banking
Excitement to partner with account teams and partner with customers directly
Excellent problem-solving skills and foundation to deliver high quality strategic & analytical work
Track record of results and capacity to build & to execute, e.g., roll up sleeves, drive outcomes, shape an emerging function, tolerate ambiguity
Strong communication (both written & verbal), collaboration, and project management skills
Low ego and high sense of ownership
Proficiency in or willingness to learn SQL
Experience in a high-growth or technology environment preferred; familiarity with professional services (legal, tax, or finance) is a plus.
Compensation
$132,200 - $198,400 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
