Why This Job is Featured on The SaaS Jobs
Agentic AI is increasingly being operationalised inside SaaS revenue organisations, and this GTM Technology Product Owner role sits at that intersection. The listing signals a company with established enterprise adoption and a maturing post sales motion, where orchestration, data quality, and tooling decisions materially shape customer experience. It is also notable for its explicit focus on AI agents and bespoke applications rather than purely administering a standard stack.
From a SaaS career perspective, the work maps to a durable niche: revenue technology as product management. Owning requirements, automation design, and governance across support and customer success builds fluency in lifecycle metrics, systems thinking, and the tradeoffs between process and platform. Experience translating ambiguous GTM problems into scalable workflows tends to transfer well across B2B SaaS, especially as teams invest more in data models, integrations, and AI assisted operations.
This role fits professionals who prefer cross functional influence over narrow feature delivery, and who are comfortable being accountable for outcomes across multiple tools and stakeholders. It will suit someone who enjoys pairing analytical rigor with practical change management, and who wants to stay close to how SaaS companies convert product usage into retention and expansion through operational leverage.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We are looking for a GTM Technology Product Owner with a consultant’s mindset to join the Revenue Technology team. In this role, you won't just manage tools; you will partner in the biggest projects that power our global support and success motions. Lead the way as an expert advisor as we build agentic applications and bespoke tooling that reflects Harvey’s unique position in a rapidly evolving industry.
The ideal candidate has 5-8 years of experience at the intersection of technology and business operations, with a background in consulting or a high-growth B2B SaaS environment. You will operate as an advisor and owner for our stack, with a deep focus on the orchestration and data layers. This is a role for a problem solver who has a bias for action and enjoys the challenge of building AI powered systems that eliminate friction across the GTM lifecycle. This is high agency role, so you need to be comfortable operating with high ownership and few explicit guidelines.
What You'll Do
Roadmap Execution: Partner with Customer Success and Support Operations to translate business objectives into technical requirements, serving as both project liaison and lead analyst. Operate with extreme urgency and agency once prioritization has been agreed upon with leadership.
Orchestration: Gather requirements and help design advanced automations that drive speed and efficiency. You’ll be deeply focused on post sales customer lifecycle, knocking down inefficiencies and bringing automation across business units.
Data & Agentic processes: Leverage applications (Ticketing, CSP, PSA, etc.) and AI agents to automate customer lifecycle best practices and value realization, ensuring our post-sales teams spend 100% of their time on high value interactions. Work closely with managers and ICs across functions to provide expert level advice about what AI is ready to do, and what should be left to humans.
Cross-Functional Partnership: Act as a liaison between Customer Success, User Operations, RevOps, and GTM Systems to deliver best in class user experience. Guide strategic evaluations of projects and platforms to help leadership make informed decisions on prioritization.
Systems Governance: Manage data integrity, deduplication, and system audits. You will document our evolving data models and process flows to ensure we remain scalable as we double in size. Deep research into verifying the tools we have adopted are driving ROI.
What You Have
Experience: 5-8 years as a Product Owner, Business Analyst, or Systems Analyst. Background in consulting or a high-growth tech company is required.
AI Expertise: Ability to demonstrate a portfolio of AI first principles. You will be expected to both explain the technical nature of different models and platforms, and show micro-apps you have built on Claude, Lovable, n8n, Replit, or other agentic applications.
The "Glue" Tech: Proven experience understanding the relationship between technology and users. Strong ability to extrapolate data structures across platforms into a baseline that can be used by both end users and agents. Empathy for individual pains, cold logic for platform level decisions.
Analytical Chops: Advanced Excel/Google Sheets skills and experience with BI tools. You don't just pull reports; you tell stories with data.
Consultative Approach: Exceptional ability to gather requirements from non-technical stakeholders and transform them into elegant, scalable technical solutions. Track record of iteration with technical development teams and delivering projects from inception to hypercare.
Bonus Points (Optional)
Experience operating as a founder or partner in a consulting agency.
Experience as part of a hypergrowth company, building a business function 0 > 1
Compensation
$164,000 - $246,000 USD
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
