Why This Job is Featured on The SaaS Jobs
Enterprise support roles become strategically important as SaaS products move upmarket, where reliability, integrations, and stakeholder management can determine retention. This listing stands out because it sits at the intersection of technical support and post-sales partnership for complex accounts, with clear touchpoints across API-driven workflows, data connectivity, and incident handling that are common in modern SaaS deployments.
From a career perspective, the work builds durable SaaS skills that translate across product-led and sales-led companies: diagnosing issues across customer stacks, converting ambiguous problems into structured escalations, and turning recurring patterns into operational improvements. The emphasis on playbooks, runbooks, and feedback loops with Product and Engineering also reflects how mature SaaS organizations scale support without losing technical depth.
This role best fits professionals who enjoy being accountable for outcomes across a small portfolio of high-complexity customers, and who prefer methodical troubleshooting paired with consultative communication. It is also a strong match for someone who wants to remain close to the product surface area while influencing how enterprise-grade support is delivered, rather than moving into purely relationship-driven account management.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
Enterprise Product Support Specialist
Our customers are some of the most innovative and high-impact operators in the world. As an Enterprise Support Specialist, you’ll be the primary technical and strategic partner for Clay’s largest, most complex, and highest-value customers—ensuring their long-term success while influencing how we deliver exceptional enterprise-grade support. You’ll own relationships with enterprise accounts post-onboarding, resolve their most complex technical challenges, design tailored workflows, and partner closely with Product, Engineering, and Customer Success to deliver solutions that drive measurable outcomes. You’ll also help refine our enterprise support playbook and set the standard for operational excellence.
What You’ll Do
Own enterprise-level technical cases end-to-end, from triage through resolution, ensuring minimal disruption to customer operations.
Serve as a trusted advisor for strategic accounts—understanding their business goals and proactively recommending workflows, configurations, and integrations to meet them.
Act as the highest-level subject matter expert on Clay’s product, advanced features, APIs, and data integration capabilities.
Partner with Customer Success to deliver seamless, proactive support that strengthens long-term relationships and drives product adoption.
Collaborate closely with Product and Engineering to escalate critical issues through high-quality bug reports, structured feedback, and advocating for enterprise needs in roadmap discussions.
Develop and maintain enterprise-facing resources such as technical runbooks, playbooks, and best-practice guides.
Support customers and cross-functional partners during issue escalations and incident events.
Identify patterns across accounts to recommend product improvements, process changes, or automation opportunities.
Contribute to strategic process design, shaping how Clay supports and scales with enterprise customers.
What You’ll Bring
Extensive technical expertise—fluent in APIs, complex data integrations, log analysis, and SaaS architecture, with the ability to troubleshoot across enterprise tech stacks like Salesforce.
Proven track record in enterprise SaaS support, technical account management, or solutions engineering, ideally in a high-growth startup.
Exceptional consultative skills—able to translate business needs into technical solutions.
Enterprise relationship management experience—comfortable navigating multi-stakeholder environments and executive conversations.
Customer obsession—committed to delivering measurable value and long-term success.
Process and systems thinking—adept at identifying inefficiencies and designing scalable solutions.
Experience collaborating cross-functionally with Product, Engineering, and Customer Success teams.
Comfortable in fast-paced, evolving environments where priorities can shift quickly.
