Why This Job is Featured on The SaaS Jobs
Snowflake sits in the infrastructure layer of the SaaS ecosystem, where product value is inseparable from successful customer implementation. This Principal Program Manager role is notable because it operates at the point where a cloud data platform becomes real for large enterprises, coordinating migrations, scoped services, and governance across multiple stakeholders. The remit also touches emerging AI implementation, reflecting how modern SaaS platforms increasingly pair core data services with agentic workflows and new operating models.
For a long-term SaaS career, the role builds durable capability in turning complex, technical products into measurable customer outcomes. Leading end to end programs across customer executives, partners, and internal teams develops a repeatable playbook for enterprise delivery, risk management, and roadmap shaping. The exposure to use case identification and value articulation is especially transferable across Professional Services, Customer Success leadership, and post sales transformation roles in other platform SaaS companies.
This position tends to suit program leaders who prefer structured execution, clear scope control, and high accountability for milestones. It aligns with professionals comfortable translating between technical delivery teams and executive stakeholders, and who want their work to sit close to customer decision making rather than internal-only operations. Remote eligibility also signals a working model that relies on disciplined communication and documentation.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
As a Principal Program Manager, you will deliver large projects or programs and drive new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program/project plan, proactively mitigate risks and execute on delivering customer value.
AS A PRINCIPAL PROGRAM MANAGER, YOU WILL:
Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in an efficient manner
Deliver Fixed Fee and highly scoped projects on time.
Own project governance for budget and revenue reconciliation.
Lead large data migrations and code conversion efforts.
Able to successfully drive to scope clarity with project teams and customer stakeholders.
Familiar with Agentic AI and modern AI technology implementation.
Be the driving force in - project execution, use case identification, roadmapping, risk analysis for the customer
Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
Full ownership of the project life cycle - ensuring the project has met all its milestones and objectives characterized by on-time, on-budget and predictable delivery
Proactively identify and mitigate program or project risks, including risks associated with workstreams of the program that may be outside the scope of the contract
Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
Determine areas for process improvements within both the customer and Snowflake
OUR IDEAL PRINCIPAL PROGRAM MANAGER WILL HAVE:
10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation and/or migration projects
Must have recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
Must have direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
WHY JOIN OUR PROFESSIONAL SERVICES TEAM:
Unique opportunity to work on a truly disruptive software product
Get unique, hands-on experience with bleeding edge data warehouse technology
Develop, lead and execute an industry-changing initiative
Learn from the best! Join a dedicated, experienced team of professionals.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
