Why This Job is Featured on The SaaS Jobs
This Senior Solutions Engineer role stands out as a core SaaS “value realization” position, sitting at the point where product capability becomes live customer workflow. Overjet’s platform context is clearly technical and domain specific, combining AI-driven imaging with revenue cycle management, which makes implementation less about basic setup and more about integrating software into regulated, operational environments.
For a SaaS career, the strongest signal here is end to end ownership of implementations across multiple products, with responsibility that spans scoping, configuration, integrations, and go live. That mix builds durable SaaS skills: translating requirements into workable technical plans, managing stakeholders across Sales, Engineering, and Customer Success, and improving repeatability through automation. The explicit emphasis on AI tooling for implementation workflows also reflects a broader shift in SaaS delivery teams toward instrumented, scalable onboarding.
This role is best suited to professionals who prefer hands on problem solving with clear accountability and who enjoy customer facing technical work without being limited to pre sales. It will likely appeal to someone comfortable operating across Windows based deployments, SQL and scripting, and who wants breadth across a product suite rather than narrow specialization.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Location: Remote (MUST be US-Based, Mountain or Pacific Time preferred)
Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there’s no better place to accelerate your career. Come join us!
The Role
Our customers don't just buy software — they trust us to make it work, and this role is where that trust is earned. You will own the technical implementation and onboarding of customers across IRIS Smart Image Capture and our Revenue Cycle Management solutions. You'll love this job if you get equal satisfaction from untangling a complex integration and leaving a customer feeling genuinely taken care of. This is an incredible opportunity to help lead the future of dental care by becoming the technical backbone of how our products come to life for the people who use them every day.
Responsibilities
Technical Implementation: Own the full implementation lifecycle from kickoff through go-live, serving as the primary technical point of contact for every customer.
Solution Design: Translate customer environments and business requirements into practical implementation plans that actually work.
Hands-On Configuration: Handle all technical configuration, user management, system integrations, and data pipeline work needed to get customers live — primarily within Microsoft Windows environments.
Cross-Product Ownership: Work across all Overjet products — IRIS and RCM — rather than specializing in a single area. Flexibility across the full product suite is essential to how this team operates.
Technical Scoping: Run scoping calls to gather requirements, set timelines, and keep Sales, Engineering, and Customer Success aligned.
Automation and AI Tooling: Use AI tools to build and automate implementation workflows, helping customers go live faster and reducing repetitive work for the team.
Customer Communication: Keep every engagement on track with clear, timely communication that meets customers where they are, whether they're technical or not.
Qualifications
5+ years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Technical Account Manager.
Clear communicator who can explain complex technical concepts to non-technical audiences without losing the thread.
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Hands-on experience with:
SQL and database querying
Microsoft Windows environments — this is where our software lives; comfort deploying and troubleshooting in Windows is essential (.NET and C# are a plus)
Cloud platforms and basic networking (AWS, GCP, or Azure)
Python or similar scripting languages
Comfortable owning complex troubleshooting independently and seeing issues through to resolution.
Strong technical foundation, however you got there.
Why Overjet?
Competitive Compensation and Equity
Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Our Hybrid Workplace
We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
Company Recognition
EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
