Why This Job is Featured on The SaaS Jobs
This Renewals Account Manager role sits at the heart of the SaaS revenue engine, where retention and expansion determine durable ARR. In a cybersecurity platform business, renewals work is tightly linked to product adoption, risk sensitivity, and procurement scrutiny, making the commercial motion more rigorous than in many generalist SaaS categories. The US timezone coverage from India also signals a globally distributed go to market setup, common in scaled SaaS organizations supporting customers across regions.
For a SaaS career, renewals experience compounds into strong fundamentals in recurring revenue mechanics, contract cycles, and stakeholder management. The remit touches quoting via partners, coordinating with account ownership, and progressing deals through booking, all of which build fluency in forecast hygiene and CRM driven execution. The emphasis on license growth and per endpoint revenue also develops an expansion mindset that translates well into customer success, account management, and revenue operations paths within subscription businesses.
This position tends to suit professionals who prefer structured commercial processes and enjoy running multiple parallel engagements with high attention to detail. It also fits those comfortable balancing partner interactions with direct customer conversations and navigating objections in a quota carrying environment. Candidates looking to deepen SaaS discipline in renewals, particularly in security, should find the scope aligned with long term progression.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
CrowdStrike is seeking Renewals Account Managersto be part of a team responsible for ensuring that our customers are successful and thriving with our next generation endpoint technology. You will proactively collaborate with the partner and the customer -- focusing on driving on-time renewals and growing our ARR.
The ideal candidate will have a strong track record of success, organization and discipline, and hail from a SaaS or security company. You will need to be detail-oriented, strong communicator, as well as a creative problem solver.
What You'll Do:
Manage the contract renewal cycle.
Provide quotes to channel partners
Ensure delivery of quote to end customer
Consult with partner and customer to answer any questions
Manage process through booking
Communicate the value of CrowdStrike products to ensure growth in licenses and per endpoint revenue.
Team with the Account Manager to ensure a seamless customer experience.
What You'll Need:
Track record of meeting or exceeding expectations in an individually focused, quota carrying role.
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment over multiple engagements.
Technical aptitude and ability to learn new concepts quickly.
Exceptional written and verbal communication skills demonstrated through email, conference calls, and internal meetings
Must be a self-starter with the ability to work independently or in a team environment
A curious nature with a desire to learn and a competitive spirit.
High level of comfort handling objections and negotiations.
Excellent time management skills.
Security or SaaS sales experience
Customer Success/Service background
Prior experience using Salesforce or another CRM solution
2 years+ or equivalent experience in consulting or account management – particularly in cybersecurity.
Bachelor's degree from an accredited college or university or relevant experience.
This role will require the successful candidate to be working in US Timezones 6.30 pm- 3.30 am.
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
