Why This Job is Featured on The SaaS Jobs
This IT Specialist role stands out in SaaS because it sits close to the infrastructure that keeps a product company operating day to day, while also supporting a platform that connects software with real world industrial data. In a growth stage setting with a physical HQ footprint, on site systems work still matters, particularly where lab and production environments rely on dependable compute, storage, and network foundations.
For a long term SaaS career, the value is in building repeatable operational discipline across identity, endpoints, access control, and incident response, alongside classic virtualization and networking ownership. Experience reducing ticket backlogs, documenting runbooks, and introducing monitoring creates a portfolio of work that translates across SaaS companies as they mature from ad hoc support to structured IT and security operations. The mix of end user support and infrastructure lifecycle management also develops the judgment needed to balance internal productivity with reliability.
This role is best suited to someone who prefers hands on ownership, is comfortable being the primary on site operator, and collaborates effectively with distributed counterparts. It will fit professionals who enjoy improving systems through practical automation and process design, not only troubleshooting, and who want their IT scope to intersect with engineering and security priorities.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Who is Litmus
Litmus is building the data foundation that powers industrial AI.
AI doesn’t work without real-world, contextualized data - Litmus makes that data usable. As AI adoption accelerates, most industrial environments still can’t access or use their operational data. We solve that gap.
We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection of edge computing, AI, and industrial operations, enabling some of the world’s largest companies to run operations in real time, reduce downtime, and optimize production.
Backed by leading investors and trusted by global manufacturers and partners like Google, Microsoft, Dell, Oracle, and Mitsubishi, Litmus is powering the shift toward software-defined manufacturing.
Why join Litmus
Build the infrastructure that makes industrial AI possible
AI is moving beyond the cloud and into the physical world. At Litmus, you’ll build the infrastructure that enables real-time data to power AI and machine learning systems in production environments.
Work on problems where software meets the real world
Most AI systems fail without access to real-world data. You’ll build the layer that makes them viable in production. We solve challenges at the intersection of distributed systems, real-time data, and industrial constraints — where reliability, scale, and performance are non-negotiable.
Have real impact, fast
You’ll work on systems used by real customers in production, with direct impact on product and company trajectory. As a scaling company, we move quickly. You’ll have ownership, visibility, and the ability to shape both product and company as we scale.
Join a high-performance team
We’re building a team that holds a high bar and pushes each other to improve. You’ll work alongside experienced operators, engineers, and leaders who have done this before and are building again at scale. We hire people who take ownership, move quickly, and care about outcomes. No passengers.
Our culture
At Litmus, the team is collaborative, curious, and low ego. People are scrappy, take ownership, and look for ways to make an impact. We value empathy just as much as execution, whether that’s in how we build, how we communicate, or how we support each other.
We’re a growing company, so things move quickly and not everything is perfectly defined. If you enjoy figuring things out, working closely with others, and making steady progress, you’ll do well here.
The Role
We’re hiring an IT Systems Specialist to own on-site IT operations at our Santa Clara HQ. You’ll be the primary owner of our 8-node VMware vCenter cluster, office network, and local infrastructure (NAS, UPS, server room), while also handling U.S.-based onboarding/offboarding and helping drive down our IT ticket queue.
This is a high-impact, hands-on role with a lot of autonomy: you’ll be the go-to IT expert on site, partnering closely with our Toronto-based IT lead and global engineering teams.
What You’ll Do
On-prem infrastructure (vCenter, servers, NAS, UPS)
Own day-to-day operation, monitoring, and lifecycle management of our 8-server VMware vCenter cluster (capacity planning, patching, upgrades, performance tuning).
Office network & site reliability (Santa Clara)
Own Santa Clara office network operations: switches, Wi-Fi, firewalls, VPN, and ISP connectivity.
Proactively monitor network health, investigate incidents, and drive root-cause fixes, not just workarounds.
End-user IT & ticket queue
Serve as the on-site point of contact for employees in Santa Clara: deskside support, conference rooms, demo labs, and visitor setups.
Onboarding, offboarding & asset management (U.S.)
Own U.S.-based onboarding/offboarding: hardware provisioning, account creation/deactivation, access management, and first-day support for new hires.
Maintain accurate asset inventory for laptops, peripherals, lab equipment, and network/compute hardware.
Security, compliance & continuous improvement
Contribute to access control, MFA enforcement, and secure configuration baselines for servers, network devices, and SaaS apps.
Propose and lead small to medium projects to modernize our stack (e.g., backup redesign, monitoring improvements, consolidation or cloud offload of lab workloads).
What You Bring
Strong experience with VMware vSphere/vCenter in a multi-host environment (capacity management, HA/DRS, templates, snapshots, upgrades).
Solid understanding of networking fundamentals: TCP/IP, VLANs, routing, firewalls, VPNs, and Wi-Fi in an office setting.
Experience with modern ticketing systems (e.g., JIRA, Zendesk, ServiceNow or similar) and a disciplined approach to documentation.
Nice to have
Familiarity with monitoring/observability tools (e.g., Zabbix, Prometheus, Grafana, PRTG, etc.).
Experience with identity and access management (SSO, SAML/OIDC), MDM/endpoint management, and security tooling.
Work Environment & Physical Requirements
Ability to safely lift and move IT equipment (servers, UPS units, monitors, etc.) up to approximately 50 lbs, with reasonable accommodations as required by law.
If you need a reasonable accommodation at any stage of the application or employment process, including to perform essential job functions, we will work with you in accordance with applicable laws.
