Why This Job is Featured on The SaaS Jobs
This AI Success Manager role sits at the intersection of two defining SaaS trends: AI-enabled products and enterprise-grade customer outcomes. The remit spans implementation, platform health, and long-term engagement, reflecting how modern SaaS companies differentiate beyond features by proving measurable value after go live. The hybrid Nashville setup also signals a role designed for close coordination across post sales and technical stakeholders.
For a SaaS career, the work builds durable capability in the full customer lifecycle, from technical deployment through renewal motions. Owning joint success plans and executive business reviews develops the operating rhythm that mature SaaS organizations use to drive adoption and retention. The collaboration model described across sales, solution architecture, support, and R&D is also strong preparation for broader leadership paths in customer success operations, post sales strategy, or technical account management.
This position tends to suit professionals who like being accountable for outcomes while staying close to the technical details, such as SSO, connectors, and cloud context. It will fit someone comfortable translating between business goals and implementation realities, and who prefers structured program management alongside escalation ownership. The emphasis on documentation and playbooks will appeal to candidates motivated by repeatable improvement, not one off heroics.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
As an AI Success Manager (AISM), you will serve as the primarypost-sales point of contact, accountable for platform health. The AISM is a hands-on role where you will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful. You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building, then delivering against, joint success plans and EBRs. AISMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.
You will:
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations, timeline, and services budget for all stakeholders.
- Create and execute joint success plans and EBRs that drive additional adoption, deepen engagement, and result in measurable business value.
- Provide overall program management.
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams.
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics.
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate.
- Guide and document improvements for onboarding processes, playbooks, and best practices.
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives
About you:
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers.
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred.
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
- Strong organizational, project management, and communication abilities.
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles.
- Experience with process documentation, playbooks, and continuous improvement initiatives.
- Solutions-oriented mindset; trusted advisor with the capability to own escalations.
- Capable of handling ambiguity and thriving in a fast-paced environment.
Location:
- This role is hybrid (4 days a week in our Nashville office)
Compensation & Benefits:
The standard OTE range for this position is $120,000-$170,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.
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