Why This Job is Featured on The SaaS Jobs
Enterprise Account Partner roles sit at a critical point in SaaS where recurring revenue is protected and expanded through ongoing customer outcomes rather than one time transactions. This listing is notable for its focus on the largest, most strategic enterprise accounts, where adoption, retention, and platform breadth are shaped by executive alignment, operational credibility, and disciplined account planning across complex environments.
For a SaaS career, this kind of position builds durable expertise in enterprise customer management, including how to run outcome based business reviews, interpret account health signals, and translate product capabilities into measurable value. The cross functional partnership with Sales, Product, Support, and leadership reflects how mature SaaS organizations operationalize customer experience, creating exposure to the internal levers that influence renewals and expansion.
The role tends to suit professionals who prefer structured relationship ownership, stakeholder navigation, and decision making grounded in data and risk management. It also fits those who enjoy being the connective tissue between customer priorities and internal teams, and who want their work to be evaluated through long term customer impact within a platform based SaaS model.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
TheNinjaOneEnterprise Account Partner roleis responsible formanaging and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.
The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operationalexpertiseto align customer outcomes with businessobjectiveswhileidentifyingopportunities for expansion across theNinjaOneplatform.
Location- Remote in GA or FL
Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred
NinjaOneunifies IT to simplify work for more than 35,000 customers in 140+ countries. TheNinjaOneUnified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employeesa greattechnology experience at work.NinjaOneis obsessed with customer success and hasretaineda 98% customer satisfaction score for more than 5 years.
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-timework that ishybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
This position isNOTeligible for Visa sponsorship.
*Due to operational policies,NinjaOneis unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates whoresideoutside of the city proper or are willing to self-relocate.
Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurancecoverageand PTO.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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