Why This Job is Featured on The SaaS Jobs
This Customer Success Manager role stands out in SaaS because it sits at the intersection of product adoption and finance operations, supporting an AI native platform that touches the full contract to cash lifecycle. For SaaS companies selling into controllers and CFOs, retention is often won or lost on workflow depth, integrations, and trust in reporting, making success work here tightly connected to real business outcomes rather than generic relationship management.
From a career standpoint, the role builds durable SaaS expertise in enterprise grade onboarding, account health management, and cross functional escalation, with frequent exposure to ERP and CRM integrations and revenue recognition realities such as ASC 606. Experience translating accounting nuance into product feedback is also a strong foundation for future paths in solutions consulting, implementation leadership, or product adjacent roles within B2B SaaS.
The position is best suited to professionals who enjoy consultative problem solving and can move comfortably between finance stakeholders and technical teams. It fits someone who prefers structured success plans, measurable adoption outcomes, and hands on troubleshooting over purely reactive support, and who is motivated by becoming a domain specialist in finance focused SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Tabs is the leading AI-native revenue platform for modern finance and accounting teams. Tabs agents automates the entire contract-to-cash lifecycle, including billing, collections, revenue recognition, and reporting, to help teams eliminate manual work and accelerate cash flow.
High-growth companies like Cursor and Statsig rely on Tabs to generate invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance.
Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.
About the Role
As a Customer Success Manager, Accounting Solutions at Tabs, you’ll bring deep accounting and revenue expertise to elevate the customer experience for our AI-native revenue platform. You will own key client relationships, proactively resolve support and integration issues, and ensure customers adopt Tabs to optimize cash flow, reduce DSO, automate ASC 606, and streamline AR operations. Working closely with CFOs, controllers, and AR teams, you’ll translate complex accounting concepts into tailored success plans and data-driven insights that drive retention and expansion. You’ll also serve as a critical liaison to Product and cross-functional teams—conveying real-world accounting nuances and helping shape product improvements.
What You’ll Do
Be a subject matter expert in accounting and revenue workflows: partner with customers’ finance leaders to navigate complex AR, billing, and revenue recognition requirements, and map them cleanly to Tabs.
Manage a portfolio of customers, acting as the primary point of contact for adoption, escalation, and renewal.
Drive customer success outcomes: reduce DSO, increase automation adoption, and demonstrate ROI through regular business reviews and success plans.
Deliver onboarding, training, and enablement to finance and AR teams; build playbooks and best-practice guides grounded in real accounting workflows (ASC 606, collections, reconciliations, close).
Proactively identify and resolve product, process, and data issues; coordinate with Support, Implementation, and Engineering on escalations that touch ERPs, CRMs, payments, and tax systems.
Gather, synthesize, and communicate customer feedback and feature requests to Product and cross-functional teams, with specific context on why an accounting nuance matters.
Use data and analytics (BI tools, SQL, dashboards) to monitor account health, identify risks and expansion opportunities, and measure impact.
Build trusted relationships with CFOs, controllers, AR leaders, and systems administrators to drive long-term retention and expansion.
Who You Are
5+ years as a controller, AR lead, revenue accountant, auditor, or Big Four / fintech / SaaS consultant — with deep fluency in B2B invoicing, collections, reconciliations, ASC 606, and the monthly close or 5+ years in customer success, solutions consulting, or implementation at a B2B SaaS / fintech company.
Bilingual in accounting and technology: at home with ERPs (NetSuite, QuickBooks, Sage), CRMs (Salesforce, HubSpot), and billing/payments systems, and how they integrate in a complex tech stack; able to troubleshoot accounting/data issues end-to-end.
Consultative communicator with high customer EQ: genuinely curious about customers and their businesses; able to translate complex accounting and technical concepts for controllers, CFOs, and engineers alike, and drive consultative conversations with finance leaders.
Project manager mindset: diagnose needs, build tailored success plans, manage milestones, and drive multi-stakeholder workstreams to completion.
Commercially savvy and accountable: strong grasp of stakeholder management and commercial dynamics; thrive in fast-paced, ambiguous environments and partner closely with Product, Implementation, and Engineering.
Additional Information
This role is based in New York City 5 days a week in our Soho office.
Perks and Benefits (Full-time Employees)
Competitive compensation and equity
Unlimited PTO
Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
Lunch provided via Sharebite, plus dinner for any later office days.
Parental leave up to 12 weeks
Tax free commuter and parking benefits
Voluntary insurances (Life, Hospital, Critical Illness, Accident)
Employee Assistance Program (Rightway)
Free One Medical Membership
401k
Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We’re committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves.
