Why This Job is Featured on The SaaS Jobs
Esper operates a DevOps SaaS platform focused on releasing applications and managing large fleets of Android devices, a corner of the SaaS ecosystem where reliability, security, and repeatable delivery processes directly shape customer outcomes. A Senior Technical Program Manager role in this context sits at the intersection of product engineering and operational execution, coordinating work that spans multiple functions and influences how the platform evolves as customer usage scales across industries.
For a SaaS career, the role builds durable leverage in areas that translate across product-led and platform-led businesses: shaping roadmaps into executable programs, improving delivery predictability, and defining measurable outcomes through KPIs and OKRs. The emphasis on scaling Agile frameworks and running end-to-end program lifecycles mirrors the operational maturity challenges many SaaS companies face as they expand teams, ship larger releases, and balance speed with quality and security.
This position fits professionals who prefer structured ownership over ambiguous problem spaces and who are comfortable partnering with senior stakeholders while staying close to technical decision-making. It will suit program leaders who enjoy building lightweight processes, unblocking cross-team dependencies, and maintaining clear reporting rhythms in environments where priorities evolve alongside the product and customer demands.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Esper
Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.
Esper is looking for an experienced software engineering Sr.Technical Program Manager, who is business strategy, process, and technically minded. This role will lead complex, cross functional technical programs and projects. In addition, this role will involve a hands-on approach to own and scale our Product Engineering processes and will need to be a self starter, and use a friendly, flexible approach in a process-light environment.
What You'll Be Doing
- Direct cross-functional program delivery across engineering, product, QA, and operations, overseeing multiple large-scale technology initiatives.
- Develop and execute program roadmaps aligned with strategic business goals to ensure on-time delivery of mission-critical projects.
- Manage the end-to-end program lifecycle—from planning and requirements gathering to risk management, execution, and post-launch reviews.
- Collaborate with executives to prioritize initiatives, resolve escalations, and maintain transparency through clear communication and reporting.
- Scale Agile program management frameworks to improve delivery predictability and cross-team collaboration.
- Mentor engineers and product managers, fostering a culture of accountability and continuous improvement.
- Define and track OKRs and KPIs to measure success and align with broader business objectives.
- Work with technical leads to evaluate architecture decisions, resolve blockers, and ensure tight alignment between technical and business goals.
- Use AI tools to improve velocity while maintaining quality and security.
Skills & Abilities
- B.tech/B.E degree preferred Computer Science/IT/MBA
- 8-12+ years of industry experience in Software Industry
- Minimum of 2-4 years of software engineer and 4-7 years of technical program/project management experience
Bonus Points if You have
- Experience delivering and supporting a major software release
- Certification in SAFe, Agile Leadership, ITIL
- Excellent balance of interpersonal, organizational, and technical skills
- Managing relationships with key partners or vendors
- Ability to evangelize and represent a technical community
- Experience managing cross-functional projects
- Effective working and partnering with executive level staff
- Ability to deal with ambiguity and create order out of chaos
- Experience managing and tracking budgets
- Experience as a software engineering manager
- Proven experience in leading globally distributed teams
What We Think Makes Us Special
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
