Why This Job is Featured on The SaaS Jobs
This Solution Consulting Manager role sits at a mature, enterprise SaaS vendor operating in the CCaaS and customer experience space, where presales is tightly coupled to platform complexity, stakeholder breadth, and measurable business outcomes. The remit spans UK and Ireland, signalling a regional leadership position rather than a single-account overlay, and it is grounded in AI-enabled experience orchestration, a theme increasingly central to modern SaaS buying decisions.
For SaaS professionals, the career value is in building repeatable presales systems that scale: consistent discovery, solution design standards, and demo quality across a territory. Leading a team while partnering with Sales, Customer Success, Product, and Marketing develops the cross-functional operating rhythm that high-performing SaaS organisations rely on, and sharpens the ability to translate technical capability into clear commercial narratives in enterprise environments.
This role best suits someone who enjoys coaching and raising the bar through process, feedback, and shared best practices, while still staying close to customer conversations. It will appeal to managers who like balancing near-term deal support with longer-horizon capability building, and who are comfortable acting as a trusted advisor across both technical and business audiences.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Manager, Solutions Consulting – United Kingdom & Ireland (UKI)
As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.
What You’ll Do
Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.
Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.
Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.
Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.
Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.
Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.
Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.
Qualifications
Bachelor’s degree in a relevant technical field or equivalent experience.
5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.
Demonstrated success leading or mentoring technical teams.
Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.
Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.
Collaborative, proactive, and results-driven, with strong problem-solving abilities.
Comfortable working in a fast-paced, matrixed environment.
Proficient in relevant enterprise tools and CRM systems.
Don’t have time to apply right now?
Save this job.
Leave your details and we’ll send you the relevant roles so you can review them and apply when it makes sense.
Takes less than a minute.
Get the details.
#LI-MC1
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
