Why This Job is Featured on The SaaS Jobs
This Customer Success Manager role sits in a SaaS platform context where monetisation is closely tied to partner outcomes, specifically within an advertising product surface. Work spans onboarding, launch, and ongoing optimisation, reflecting how modern SaaS companies increasingly treat customer success as a revenue-adjacent function rather than a support layer. The emphasis on responsible use and platform integrity also signals a SaaS environment where trust and governance shape go-to-market decisions.
For a SaaS career, the role offers durable exposure to the operating system of subscription and usage-led growth: adoption, retention signals, expansion motions, and feedback loops into product. Managing a portfolio while translating performance data into recommendations builds a repeatable skill set across SaaS categories, particularly where analytics, policy constraints, and product maturity influence how accounts scale. Cross-functional work with Sales, Product, Analytics, and Operations mirrors the way SaaS organisations coordinate around lifecycle metrics.
This position is best suited to professionals who like combining relationship ownership with structured problem solving and measurable outcomes. It will appeal to those comfortable moving between strategic guidance and execution detail, and who enjoy communicating with both technical and non-technical stakeholders in a platform setting.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team
OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.
About the role
We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.
This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.
This role is based in our Sydney, Australia office. We use a hybrid work model of3 days in the office per week and offer relocation assistance to new employees.
In this role, you’ll:
Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
Identify opportunities to expand partnerships through increased product adoption and incremental investment.
Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
Surface advertiser feedback and insights to inform product improvements and long-term strategy.
Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
You might thrive in this role if you:
Has 3+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
Is comfortable interpreting performance data and translating insights into strategic recommendations.
Has experience with data querying (e.g. SQL, advanced excel/GSheet).
Communicates clearly and builds trust with both technical and non-technical stakeholders.
Operates with ownership and accountability in fast-moving, evolving environments.
Demonstrates sound judgment and a commitment to user trust and responsible platform growth.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
