Why This Job is Featured on The SaaS Jobs
Quality engineering in SaaS is increasingly shaped by AI-driven product behavior, where outcomes can vary with data, prompts, and model changes. This SDET II role stands out because it targets conversational AI for enterprise customer experience, a category where reliability is measured not only by functional correctness but also by response accuracy and end-to-end workflow performance. The focus on testing AI-based conversational products signals a modern QA remit that sits close to product learning loops rather than traditional release-only validation.
For a SaaS career, the role offers durable exposure to practices that travel well across subscription software: API-level assurance, automation frameworks, and CI/CD integration. The emphasis on monitoring QA processes and producing detailed feedback to improve models also builds a valuable bridge between engineering quality and data quality, an increasingly common interface in AI-enabled SaaS. Experience evaluating where model accuracy needs improvement can strengthen an engineer’s ability to reason about production behavior and regression risk in systems that evolve continuously.
This position is best suited to someone who prefers structured test design paired with hands-on automation, and who is comfortable collaborating across teams to raise quality standards. It aligns with mid-level engineers who want deeper ownership of quality signals and who are curious about how AI changes verification and release confidence in SaaS products.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the role:
We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!
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Responsibilities
- Testing of AI based conversational products
- Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed
- Providing a high level of data quality awareness across multiple teams
- Evaluating and identifying where enhancements in accuracy of models are required
- Detailed testing feedback preparation to help the team to improve AI models
Requirements
- A good focus on delivering high-quality products and a passion for learning new technologies.
- Should have a passion for Manual & Automation Testing, Test Planning, Test Cases, Preparation, and Execution.
- Should have experience in API testing and scripting languages, like Java/Python.
- Hands-on experience in Test Automation Framework implementations in Enterprise software environments with open-source tools such as Selenium, TestNG/JUnit, Rest Assured etc.
- Accurate Knowledge of CI/CD technologies (e.g. Jenkins, Git, Maven, etc.).
- Bachelor in Computer Science or related Engineering field with 4-6 years of relevant experience.
- Should understand testing requirements related to the current product and should have excellent knowledge of Functional and Non Functional Testing concepts and tools.
- Ability to work in a fast-paced and dynamic work environment.
- Exposure to New technology, Problem-solving skills, Self-motivated and self-starter, work without supervision.
- Knowledge of any Database (MySql, etc) and load test testing like Jmeter is a plus.
- Excellent written and verbal communication
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Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
