Why This Job is Featured on The SaaS Jobs
This Account Development Manager role sits at the intersection of customer success and commercial expansion, a common operating model in established SaaS where adoption drives retention. Wrike’s focus on helping knowledge-worker teams onboard and reach productivity outcomes reflects a product-led environment where value realization is a primary lever for net retention.
For a SaaS career, the work builds strong fundamentals in lifecycle management: translating customer workflows into product usage, diagnosing friction, and reinforcing best practices at scale. Regular customer conversations create pattern recognition across industries and use cases, while the remit that includes demos, negotiation, and pipeline ownership adds commercial range that transfers well across Customer Success, Account Management, and Growth-oriented roles in subscription businesses.
This position is best suited to someone who enjoys high-touch, phone-led engagement and can explain complex concepts clearly without overcomplicating them. It also fits professionals who like balancing consultative guidance with measurable outcomes such as adoption and retention, and who are comfortable operating on an evening schedule aligned to customer availability.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role:
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.
Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
You will be part of the incredible Wrike Engagement Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”
Your Impact:
- Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage
- Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximize customer lifetime by helping them unlock the most product value
- Drive the adoption across the customers’ teams
- Drive Net Retention via upsell and cross sell
Your Qualifications:
- 1+ years of work experience in a customer facing role (Customer Success, Account Management, Customer Support, etc)
- Fluent English
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- Keen business sense to discover and understand customer business objectives and pain points
- Passionate about teaching/instilling knowledge in others
- Willing to dive into technical details of a product to understand it thoroughly
- Ready to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
- Prepare to work evening shift (16:30 - 01:00)
- Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, the high degree of patience
- Excellent organization, note-taking, and time management skills
Standout Qualities:
- Energetic, critical thinker, generally curious, problem solver
- Passionate about learning and improving every day, motivated to excel
- Open to feedback, coachable
- Strong team player
- Self Starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Why Join Wrike?
- 25 calendar days of paid vacation
- Sick Leave Compensation (5 Paid Uncertified Sick Days)
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Medical Insurance (Employees + Dependents)
- Hybrid Working Model
- School Allowance (Up to €600/month for school aged kids)
- Simcard w/ Unlimited Internet Access for active employees
- Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays
Your recruitment buddy will be
Arjola Stejskal, Talent Acquisition Specialist
