Why This Job is Featured on The SaaS Jobs
This listing stands out in a SaaS context because it sits at the intersection of software-enabled operations and frontline revenue. The role uses tools like Shopify, Endear, and Slack, signalling a workflow where selling, clienteling, and store execution are coordinated through systems and data rather than purely manual processes. It also connects to a platform model that supports multiple modern brands, which mirrors how many SaaS businesses scale by standardising playbooks across customers.
For a SaaS career, the enduring value is exposure to metric-led performance management. Ownership of conversion, UPT, AOV, and retention indicators builds fluency in the same KPI discipline seen in SaaS go-to-market teams, even if the channel is physical retail. Working alongside a Store Leader to implement initiatives also develops the habit of translating strategy into repeatable operating routines, a transferable skill across customer success, revenue operations, and enablement functions.
This role tends to suit professionals who like being close to outcomes and comfortable balancing coaching with hands-on execution. It is a strong match for someone who enjoys structured targets, consistent process improvement, and using tools to coordinate work across stakeholders. Candidates interested in leadership progression within tech-enabled commerce environments should find the scope relevant.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Brand:
Back in 2015, ALOHAS was founded in Hawaii to put a twist on espadrilles - the quintessential Spanish summer shoe. Since then, we have taken a break from the heat to develop fall/winter collections too, as well as clothing and accessories. Step by step, our style has evolved to incorporate both trendy silhouettes and timeless icons with a focus on sustainability. Proudly Spanish since birth, our shoes are designed in Barcelona and meticulously crafted by local artisans. Drawing on timeless trends that can last a lifetime, each design is a testament to our commitment to both style and innovation–all while maintaining an avant-garde spirit.
About the Role:
We are seeking passionate and driven Sales Supervisor for our Alohas boutique on Fillmore St. Opening September 2026. As a key leader in our team, you will play a pivotal role in managing day-to-day store operations, driving sales, and cultivating exceptional customer relationships. Your leadership will inspire your team to create memorable and elevated in-store experiences, reflecting the prestige and excellence of the brand.
As a Sales Supervisor, you will work closely with the Store Leader/General Manager to implement strategic initiatives designed to boost team performance, increase revenue, and uphold exceptional guest service standards. In this leadership role, you will not only guide and motivate your team but also oversee key operational functions such as inventory management, visual merchandising, and shipment processing, ensuring the smooth and efficient running of the store.
With a one-team mindset, you will also contribute to market and brand initiatives such as promotional events, activations, and store openings. You’ll leverage technology and systems such as Shopify, Endear, and Slack to optimize store operations. As a hands-on leader, you will manage both the customer experience and support your team’s growth, all while operating independently and effectively under pressure.
Position Qualifications:
- Must be 18 years of age or older.
- Demonstrated leadership skills with the ability to inspire, guide, and collaborate effectively with teams to achieve both individual and organizational goals.
- Foundational experience in retail or customer-focused roles, with a proven track record of delivering exceptional guest experiences; experience in related categories is highly desirable.
- Flexibility to accommodate dynamic business needs, including availability for days, nights, weekends, and holidays.
- Active and engaged presence on the sales floor, with the physical capability to stand, walk, climb ladders, and lift up to 50 pounds to ensure operational excellence and an elevated customer experience.
Hourly Pay Range: $21/hr to $25/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.
Interpersonal skills:
- People Leadership: effectively guides and motivates others through coaching and mentoring, assists with training and building a bench of future leaders.
- Customer-Centric & Hospitality-Driven: seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
- Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
- Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
- Exceptional Communicator: Possesses strong communication skills to clearly convey information, provide constructive feedback, and foster positive relationships with team members and clients.
- Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
- Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
- Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Key Performance Indicators (KPI’s):
- Sales-driven performance with a focus on achieving and exceeding both personal and team sales goals by optimizing key metrics such as Conversion Rates, Units Per Transaction (UPT), and Average Order Value (AOV). Consistently delivers results through proactive client engagement, strategic selling techniques, and an unwavering commitment to excellence
- Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), secret shopper results, and fostering lasting relationships.
- Demonstrate strong organizational and time-management skills, consistently completing tasks and meeting deadlines with efficiency and precision.
About Leap:
The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET and many others. To hear more about our platform directly from our CEO, click here!
Leap Perks:
- Bonus eligible
- Medical, Dental & Vision benefits (must average 32+ hours a week)
- AllOne Health - Employee Assistance Programs
- 401K
- Accrued PTO:
- Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
- Part-Time hourly employees can accrue based on local laws
- Employee discount + wardrobe allotment for participating Leap brands
In order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued
