Why This Job is Featured on The SaaS Jobs
### Why this Role is Featured on The SaaS Jobs
SaaS companies that operate in-person hubs still rely on highly structured workplace operations to support product, go-to-market, and hiring activity. This Front Desk Coordinator role sits at that intersection, shaping how candidates, partners, and employees experience the company from the moment they arrive. It is notably SaaS-relevant because it blends traditional reception responsibilities with tooling and process, including visitor management systems and a stated focus on AI-enabled improvements.
For a long-term SaaS career, the value comes from learning how internal operations scale alongside headcount and external traffic. The work touches security protocols, documentation, event logistics, and cross-team coordination, all of which mirror the operational maturity required as SaaS businesses grow. Experience improving workflows, maintaining accurate logs, and supporting high-volume office moments translates well into workplace operations, people operations support, or broader internal enablement paths within SaaS environments.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Clay
Our mission is to help organizations turn any growth idea into reality.
We see growth as a creative practice, not a formula. Finding and reaching your best-fit customers takes unique ideas and constant iteration. As AI makes execution faster and tactics easier to copy, creativity is the only lasting advantage. We're already helping thousands of customers — including Anthropic, Notion, Google, and Ramp — go to market with unique data, signals, and AI research.
In 2025, we raised a $100M Series C backed by world-class investors including Sequoia, CapitalG, and First Round — and crossed $100M in revenue.
In 2026, we announced our second employee tender offer in 9 months at a new $5B valuation. We also launched a community equity round, for our customers, agency partners, and club members.
Some things to know about us:
Our community includes 11,000+ customers, 150+ integration partners, 125+ agencies, 50+ Clay clubs, and 30k members on Slack.
Our cultureis unique inside and outside of work. Our team members are also DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more.
All employees can work for free with world-class coaches who specialize in creativity, management, and more.
Our operating principles — including negative maintenance and non-attached action — guide our work. Read more about them here.
Read about us in the NYT, Forbes, First Round Review, and more.
Hear from our employees directly on our Glassdoor page!
Front Desk Coordinator @ Clay
Clay is excited to operate as an in-person company across our 3 global offices. Clay believes that creative magic happens when we're collaborating in-person. We also believe that being in the same physical space is the key to building a lasting culture.
We're looking for a Front Desk Coordinator at our New York City headquarters who will be the first point of contact for employees, visitors, and partners. This role is about more than checking people in — you'll set the tone for their entire experience at Clay. You'll bring warmth, professionalism, and care to every interaction, while also ensuring smooth operations around access, mail, safety, and events. The right candidate will report to our Workplace Experience Lead, with the ability to become a full time employee!
What You'll Achieve
Reception Excellence: Provide a warm, professional welcome to all visitors and employees, creating a positive first impression of Clay as the face of our headquarters.
Experience Stewardship: Anticipate needs, resolve issues quickly, and make interactions seamless, whether for a candidate interview, executive visitor, or new hire on their first day.
Building Coordination & Communication: Submit candidate registration and building tickets, and communicate office maintenance concerns.
Access Control & Security: Manage Clay's entry points, verify identification badges, and process visitor registration through Envoy while ensuring all security protocols are followed.
Administrative Accuracy: Maintain detailed daily logs, incident reports, and security documentation while promptly reporting maintenance and safety issues.
Event Support: Facilitate seamless visitor experiences during events by managing registration, badge distribution, and NDA completion while coordinating with the Workplace Experience Team.
Package & Mail Management: Efficiently log and distribute all incoming mail and packages, maintaining an organized package room and timely delivery system.
AI Integration & Innovation: Integrate and push the boundaries on how we work to create a more seamless and forward-thinking visitor experience.
What You'll Bring
2+ years of relevant workplace experience.
Strong emotional intelligence (EQ) with the ability to build relationships at all levels: You connect easily with people, create a sense of ease, and leave a positive impression in every interaction
Flexibility: adapt and switch between various responsibilities and priorities on any given day.
Organized and detail-oriented: Strong attention to detail, able to stay calm under pressure, a quick thinker, create order out of chaos.
Polished communication: Clear, professional, and approachable — in person, over the phone, and in writing. Able to represent Clay to executives, candidates, and partners as the first face people see when coming to the office.
Discreet: Demonstrated ability to maintain complete confidentiality on all business matters.
Cross-functional relationships: Coordinate with multiple teams to provide exemplary service, while being a social steward and bringing people together.
