Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
Integrations sit at the centre of SaaS product value, and this Engineering Manager role is anchored in one of the most consequential ecosystems: Salesforce. The remit spans a dedicated integrations group working across product, design, QA, and multiple engineering specialisms, with explicit linkage to agentic AI initiatives. For SaaS companies, this is where platform reliability, partner expectations, and customer workflows converge, making the work materially tied to adoption and retention.
From a SaaS career perspective, the role builds durable leadership experience in platform thinking: roadmap shaping, multi-project delivery, and architectural decision-making for API-driven products. Managing a distributed team across London and India also develops operating rhythm, stakeholder alignment, and execution discipline that translate well across global SaaS organisations. The mix of people leadership with hands-on technical contribution keeps the role close to system design, code quality, and modern development practices, including AI-assisted engineering.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the team
Dialpad’s Salesforce Integrations team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, in particular Salesforce. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Full-Stack Engineering, Data Engineering, Data Science, and Telephony. Additionally, the integrations team collaborates closely with Dialpad’s Agentic AI organization to help expand the ecosystem powering Dialpad’s AI agents.
Your role
As an Engineering Manager of the Salesforce Integrations team, you will lead a team of 6+ mid-senior full stack engineers based in London & India. Your role will involve closely collaborating with other engineering managers & teams also focusing on integrations to achieve alignment & efficiency whilst delivering multiple simultaneous projects with cross-functional stakeholders. Although this is primarily a leadership position, given the current team size technical IC tasks will also be performed including system design, architecture & code reviews & AI driven development. This team is expected to grow in both size, scope & impact with strong potential for additional career opportunities & responsibilities.
This position reports to our Director of Engineering who is based in Canada. Candidates are expected to be flexible with their working hours, ensuring overlap with IST and PST timezones for team meetings, discussions & escalations.
What you’ll do
- You’ll have direct reports ranging from mid-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring.
- Help to define a 1-3 year roadmap & vision for the Salesforce integrations team
- Consistently work with your direct reports to support their career growth
- Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs
- Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers and other stakeholders in order to align on engineering-wide priorities
- Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution
- Drive effective engineering processes and policies
- Scale the team by recruiting candidates from diverse backgrounds
- Get hands on when necessary and assist with technical implementations
- Assist with emerging Agentic AI technologies & initiatives
- Use AI coding tools for active development, reviews, testing, etc.
What we’re looking for
- 3+ years experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
- 10+ years professional experience as an engineer or engineering leader
- Experience with the development of integrations & APIs
- Hiring & interviewing skills
- Onboarding & mentorship experience
- Agentic AI experience
- Proficiency with ETL data pipelines
