Why This Job is Featured on The SaaS Jobs
Enterprise SaaS account management remains a pivotal lever for adoption, retention, and expansion, particularly as platforms position generative AI as a business capability rather than a feature set. This Strategic Account Manager role sits at that intersection, centered on guiding large organizations through value realization and multi-stakeholder buying dynamics typical of enterprise SaaS. The emphasis on expanding existing strategic customers signals a mature go-to-market motion where long-term outcomes and platform breadth matter.
For a SaaS career, the role builds durable expertise in post-sale growth: translating product capabilities into executive-level narratives, shaping account plans that span multiple quarters, and navigating procurement and renewal mechanics that define enterprise subscriptions. It also offers repeated exposure to cross-functional influence, since customer insights are expected to inform internal teams and, indirectly, product direction. Those patterns are transferable across high-consideration SaaS categories, from data and cloud to AI applications.
This position best fits professionals who prefer consultative commercial work, enjoy complex stakeholder mapping, and are comfortable owning outcomes across the full account lifecycle. It will suit someone who values structured territory and pipeline management while collaborating closely with Customer Success and product-adjacent partners. The remote setup also aligns with candidates experienced at building executive relationships without relying on constant in-person presence.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Drive AI adoption where it matters most.
What if you could help some of the world's largest enterprises unlock measurable business value with enterprise-ready generative artificial intelligence? As a Strategic Account Manager at Coveo, you'll grow a portfolio of global strategic customers by expanding their adoption of our AI platform and helping them solve complex business challenges.
You'll join a collaborative, customer-first team that combines deep industry expertise with cutting-edge AI technology. If you're energized by building executive relationships, navigating complex organizations, and delivering long-term customer success, you'll feel right at home.
As one of our Strategic Account Managers, you will:
Own a portfolio of global strategic customers, leading the entire account lifecycle while serving as their trusted advisor and primary point of contact.
Develop and execute strategic account plans that align Coveo's AI platform with your customers' business objectives, driving expansion, customer satisfaction, and long-term growth.
Build and strengthen executive relationships across business and technology leaders, including C-suite stakeholders, by delivering strategic guidance and business value.
Lead complex commercial negotiations and successfully navigate global procurement processes to close expansion opportunities.
Partner closely with Customer Success, Product, Marketing, Renewals, and Support teams to deliver a seamless customer experience while sharing customer insights that influence our product strategy.
Consistently achieve or exceed quarterly revenue targets by identifying, advancing, and closing high-impact expansion opportunities within your assigned accounts.
Here is what will qualify you for the role:
10+ years of experience exceeding sales targets while growing existing enterprise software or Software-as-a-Service (SaaS) accounts.
Proven success managing complex global accounts and engaging executive stakeholders, including Chief Executive Officers (CEOs), Chief Information Officers (CIOs), and senior business leaders.
Strong strategic account management skills with the ability to align technology solutions to customer business priorities and long-term outcomes.
Demonstrated expertise building and managing a healthy pipeline, leading complex sales cycles, and consistently delivering revenue growth.
What will make you stand out:
Experience selling artificial intelligence (AI), cloud, data, or other emerging enterprise technologies.
A consultative approach that builds trust quickly and positions you as a long-term strategic advisor.
A collaborative mindset with the ability to influence cross-functional teams and thrive in a high-growth environment.
Curiosity, resilience, creativity, and a genuine passion for helping customers achieve meaningful business outcomes.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
