Why This Job is Featured on The SaaS Jobs
This listing stands out because it reflects the operational backbone that supports many SaaS-adjacent commerce platforms: reliable fulfillment execution tied to digital demand signals. While not a software role, Lead Fulfillment Operations sits where systems, scanning workflows, and shift-level performance meet customer expectations, a common reality for product-led businesses that also move physical goods.
For a SaaS career path, the value is in building discipline around process, instrumentation, and throughput. Managing barriers, coordinating work across functional areas, and translating daily targets into execution mirrors how SaaS teams run incident response, service delivery, and operational readiness. Experience with PC-based tools and standardized workflows can also translate into roles focused on operations analytics, tooling adoption, or cross-functional enablement inside subscription businesses.
This role is best suited to professionals who like being close to the work, coaching others in real time, and improving outcomes through consistency rather than strategy decks. It fits someone comfortable balancing manual tasks with system-driven tracking, and who wants early leadership scope in a structured environment with clear shift goals and measurable outputs.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
As a Lead Fulfillment Ops (Team Lead) will work as an Athlete (associates) advocate responsible for engaging internal Athletes (associates) in support of department operations. Team Leads will perform system and manual tasks, identify and resolve barriers for Athletes (associates) and functional areas to meet shift goals for Athletes (associates) and Fans. Role responsibility includes providing support under the direction of a supervisor or department manager.
How you will make an impact:
· Direct Workflow as Established by Shift Manager or Department Manager
· Identify Barriers and Seek Resolution
· Support Orientation and Training of Rookies
· Work Hand-in-Hand with Athletes to Ensure They Succeed in Daily Performance and Production
What you bring to the team:
· 1 yr. Warehouse Experience, Preferred
· Demonstrates Effective Communication and Interpersonal Skills
· Able to Operate Computerized Scanning Equipment and PC Based Programs
· Oversee and Support 25-30 workers
· Able to understand and follow verbal and written instructions with minimal supervision
· Able to multitask
· Must be able to work in a fast-paced environment
· Must be able to work flexible schedules and overtime as needed
· Experience leading a team or department either in a professional or volunteer setting
Where You’ll Work and What’s required:
Work Environment
· Work primarily in a warehouse environment, which may include exposure to extreme weather conditions
· Noise levels vary but remain within limits that do not require hearing protection
· The role requires constant attention to safety, environmental, and health concerns
Physical Demands
· Ability to stand 8 to 10 Hours per Day
· Ability to Lift up to 25 lbs. Frequently
· May be expected to lift and reach
· May be expected to walk up to 10 miles daily
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
What’s in it for you:
Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset
Primary Purpose Lead Fulfillment Ops will work as an Athlete advocate responsible for engaging internal Athletes (associates) in support of department operations. Team Leads will perform system and manual tasks, identify and resolve barriers for Athletes (associates) and functional areas to meet shift goals for Athletes (associates) and Fans. Role responsibility includes providing support under the direction of a supervisor or department manager.
