Why This Job is Featured on The SaaS Jobs
This Director role stands out because it sits at the operational core of a modern SaaS business: the Salesforce platform that connects sales, service, and customer-facing experiences. In SaaS, revenue and retention workflows increasingly live inside configurable platforms rather than bespoke code, and this position owns the architecture and governance that keep those systems reliable as the company operates across regions and functions.
For a long-term SaaS career, the work builds durable leverage in how subscription businesses scale. Leading roadmap, release governance, security posture, and data integrity across Sales and Service Clouds develops a systems view of the full customer lifecycle, from pipeline to support. The emphasis on automation and emerging Salesforce AI capabilities also creates repeatable experience in operationalizing new platform features without breaking compliance or integration patterns.
This role is best suited to a seasoned Salesforce leader who prefers clear standards, measurable outcomes, and cross-functional decision-making. It will appeal to someone comfortable balancing hands-on technical judgment with people leadership, vendor management, and stakeholder alignment across commercial, support, finance, and operations teams.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes.
With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet.
People First. Technology Forward.
Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.
As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.
At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.
Job Description
The Director, Enterprise Systems plays a critical leadership role in Assent’s technology organization. Reporting to the Sr. Director, Technology & Data Solutions, this role leads the team responsible for the strategy, governance, and optimization of the Salesforce platform (Sales, Service, and Experience Clouds)—a core system powering Assent’s commercial and customer success operations.
The right candidate brings an AI-first mindset and is keenly interested in identifying automation and innovation opportunities through Agentforce and other Salesforce solutions, helping drive smarter, faster, and more connected business processes across the enterprise.
As the owner of Salesforce, the Director ensures the platform’s stability, scalability, security, and long-term health. The role also provides limited administrative oversight for a small number of connected satellite systems, ensuring alignment and data consistency across the broader enterprise ecosystem. The Director partners closely with the Enterprise Integration, Enterprise Architecture, and PMO teams to ensure cross-functional alignment, effective integrations, and a scalable technology foundation.
This is an opportunity to lead the evolution of Assent’s Salesforce ecosystem, shaping its future state through modern architecture, automation, and innovation. The Director will play a central role in driving measurable business outcomes and platform excellence across a global, cross-functional environment.
Key Requirements & Responsibilities
Lead and mentor the Enterprise Systems team, fostering a culture of excellence, accountability, and continuous improvement.
Manage vendor and ecosystem partnerships, ensuring alignment between external partners, internal teams, and enterprise objectives.
Provide coaching and guidance to ensure the team maintains deep Salesforce expertise and consistent delivery quality.
Establish, communicate, and enforce Salesforce platform best practices and standards, ensuring high-quality configuration, data integrity, automation, and security.
Maintain a strong connection between business needs and system capability, ensuring priorities are clear and outcomes are measurable.
Own the management, configuration, and optimization of the Salesforce platform (Sales and Service Clouds), ensuring performance, scalability, and data integrity.
Champion a Flow-first, Lightning-first approach to configuration and solution design, leveraging modern Salesforce capabilities and best practices.
Make sound technical architecture decisions for Salesforce solutions, balancing scalability with delivery speed, and contribute hands-on when the work requires it.
Partner with the Enterprise Integration team to ensure seamless connectivity and apply scalable integration patterns using Workato and Salesforce-native capabilities.
Oversee user access, role management, and platform compliance in coordination with IT and Security.
Provide administrative oversight for select satellite systems that interface directly with Salesforce, ensuring alignment and data consistency.
Maintain a delivery roadmap for Salesforce and regularly report on progress, risks, and platform health to senior leadership.
Deliver measurable improvements in platform performance, user adoption, automation maturity, and business process efficiency, aligned with organizational KPIs.
Demonstrate deep knowledge of Agile frameworks and change management processes, with the ability to rapidly assess, prioritize, and guide stakeholders through system changes.
Define detailed project scope and requirements that translate business and technology objectives into clear delivery plans.
Manage backlog and sprint planning to ensure continuous delivery of high-impact Salesforce enhancements.
Own prioritization of the Salesforce backlog, making clear calls on sequencing and tradeoffs in partnership with business stakeholders.
Work with subject matter experts to develop detailed work package definitions, estimates, and overall timelines for Salesforce initiatives.
Own the SDLC as it pertains to delivering solutions within the Salesforce platform (Sales and Service Clouds), continually assessing and improving processes to enhance quality, velocity, and scalability.
Work collaboratively with stakeholders across Sales, Customer Success, Global Support, Finance, and Operations to ensure Salesforce supports business objectives and data consistency.
Maintain robust change control and governance processes to ensure Salesforce updates are tested, approved, and compliant with audit and security requirements.
Stay informed on emerging Salesforce AI, automation, and analytics capabilities, and lead initiatives that leverage these tools—such as Agentforce—to enhance usability, reporting, and efficiency.
Identify and implement opportunities to improve system usability, automation, and reporting.
Foster a culture of innovation within the team by encouraging learning, experimentation, and adoption of new Salesforce features.
Build strong relationships with business and technical stakeholders, ensuring Salesforce delivers measurable business value.
Act as a trusted advisor to business leaders, translating needs into practical and scalable Salesforce solutions.
Qualifications
Your Knowledge, Skills and Abilities
At least 10+ years of hands-on Salesforce technical experience, with proven success overseeing the administration, optimization, and governance of the Salesforce platform (Sales, Service, and Experience Clouds). A minimum of 5+ years leading Salesforce platform teams or major cross-cloud initiatives is required. The ideal candidate has a strong technical foundation in Salesforce configuration, automation, and security, combined with the leadership ability to guide a distributed team of administrators and manage vendor partnerships. This role requires a seasoned leader who has successfully driven platform roadmaps, ensured scalability, performance, and data integrity across complex enterprise environments, and applied Salesforce best practices to deliver innovation, automation, and measurable business value. Experience integrating Salesforce with other business systems is essential.
Additional Qualifications
Proven success owning the Salesforce platform, including configuration, security, and release governance.
Strong understanding of Salesforce architecture, data model, and ecosystem tools.
Demonstrated experience managing roadmaps, security posture, and executive reporting for enterprise platforms.
Experience collaborating with integration, architecture, and security teams to ensure platform scalability and compliance.
Excellent leadership and communication skills with the ability to influence cross-functional teams.
Strong organizational and analytical abilities with the capacity to manage multiple initiatives simultaneously.
Awareness of AI and automation trends within Salesforce and related SaaS applications.
Professional certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder) are considered assets.
Additional Information
Life at Assent
Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process, please contact [email protected] and we will be happy to help.
We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.
