Why This Job is Featured on The SaaS Jobs
This Senior Software Engineer role sits squarely in the part of the SaaS ecosystem where backend reliability and platform choices directly shape product experience. The remit spans REST APIs, cloud-native services, and microservices, signalling work on a multi-service application rather than a single monolith. In SaaS terms, that typically means engineering decisions are closely tied to uptime, latency, and the ability to ship product changes without destabilising customers.
From a long-term SaaS career perspective, the role builds durable platform engineering fundamentals: designing services that scale, tuning database and API performance, and operating software in production through debugging and on-call participation. Exposure to CI/CD, testing discipline, and observability-minded practices maps well to modern SaaS delivery, where iteration cycles are short and operational feedback loops are constant. The emphasis on security, performance optimisation, and distributed systems concepts also transfers across most cloud-based product companies.
This position is best suited to an engineer who enjoys ownership of backend components end to end, from design through deployment and support. It fits someone comfortable collaborating across product, design, and QA, and who prefers measurable engineering outcomes like response times, reliability, and code quality. It also aligns with professionals interested in incorporating AI-assisted development tools into everyday engineering practice.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
Job Description
Responsibilities
- Design, develop, test, and maintain scalable backend services and REST APIs.
- Build reliable, modular, and maintainable software following engineering best practices.
- Collaborate with Product Managers, Designers, QA, and senior engineers to deliver high-quality features.
- Participate in the design and implementation of cloud-native, microservices-based applications.
- Optimize application performance, database queries, and API response times.
- Contribute to code reviews and continuously improve code quality.
- Debug production issues and participate in on-call rotations when required.
- Write unit and integration tests to ensure software reliability.
- Work with CI/CD pipelines and deployment processes to deliver software efficiently.
- Learn and adopt engineering best practices, including security, observability, and performance optimization.
Requirements
- Demonstrated proficiency in leveraging AI-assisted development tools (e.g., GitHub Copilot or similar) to improve developer productivity and code quality.
- 3–5 years of experience in backend software development.
- Strong knowledge of Data Structures & Algorithms (DSA) with the ability to write efficient, optimized code.
- Strong understanding of Object-Oriented Programming (OOP) and software design principles.
- Experience developing RESTful APIs and backend services.
- Good understanding of system design fundamentals and distributed systems concepts.
- Experience with relational databases (MySQL/PostgreSQL) and exposure to NoSQL databases.
- Familiarity with caching technologies (Redis/Memcached) and messaging systems (Kafka, RabbitMQ, or similar).
- Exposure to cloud platforms such as AWS or GCP.
- Experience with Git, CI/CD pipelines, and Agile development practices.
- Strong analytical and problem-solving skills.
- Good communication skills and the ability to collaborate effectively within cross-functional teams.
- Willingness to learn, take ownership of assigned features, and continuously improve engineering practices.
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Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience building and maintaining backend services in production environments.
- Familiarity with microservices architecture.
- Exposure to observability tools, logging, and monitoring is a plus.
- Experience working on SaaS or cloud-based applications is preferred.
- Comfortable working in a fast-paced, collaborative engineering environment.
Additional Information
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
