Why This Job is Featured on The SaaS Jobs
In the SaaS ecosystem, Key Account Management sits at the intersection of recurring revenue and product adoption, and this role reflects that. Papaya Global operates in a complex B2B domain where customers rely on the platform for payroll and payments across many countries, making account outcomes tightly linked to operational reliability, stakeholder management, and measurable business impact rather than one-off transactions.
For a SaaS career, the work builds durable muscles in retention and expansion. Regular business reviews, SLA and escalation handling, and structured account health monitoring translate directly to how subscription businesses protect net revenue retention. The emphasis on contributing to RFPs also adds experience with enterprise buying processes, while the stated use of AI tools signals exposure to modern, systematized account planning and communication workflows that are becoming standard across SaaS GTM teams.
This position is best suited to someone who enjoys owning a portfolio, coordinating cross-functional responses, and balancing relationship depth with analytical prioritization. It fits professionals who want to deepen enterprise account craft in a product-led environment where customer outcomes, risk management, and process discipline are central to day-to-day success.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Key Account Manager is responsible for nurturing and growing client relationships across our key accounts. Working closely with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities:
- Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs.
- Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions.
- Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals.
- Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team.
- Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges.
- Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
- Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes.
Requirements:
- Bachelor's degree in Business, Marketing, or a related field.
- 2+ years of experience in Account Management.
- Excellent interpersonal and communication skills.
- Strong analytical and problem-solving abilities.
- Knowledge of Payroll, HRIS, or Fintech industries.
- Proficiency with CRM software, project management tools, and AI-powered productivity solutions.
- Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency.
- Client-focused with a passion for outstanding service.
- Strong organizational and time management skills.
- Collaborative team player adaptable to a fast-paced environment.
Success in this Role
The ideal candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya.
