Why This Job is Featured on The SaaS Jobs
In the SaaS landscape, a Social Manager role becomes especially consequential when the product sits at the intersection of enterprise software and a regulated, credibility driven domain. Harvey’s focus on legal and professional services, combined with an AI platform positioned for broad customer adoption, makes external communication less about volume and more about precision, trust, and category education. That combination is a distinctive SaaS context where narrative quality can directly influence how the market understands a new kind of workflow product.
For a SaaS career, this seat builds durable skills around translating complex product value into clear, audience specific messaging, then iterating based on signal rather than noise. The remit touches product updates, customer outcomes, and leadership thinking, which mirrors how modern SaaS companies align marketing with product and go to market strategy. Experience operating across planned and real time moments is also highly portable across SaaS firms navigating launches, competitive shifts, and public scrutiny.
This role tends to suit operators who bring editorial judgment, comfort with ambiguity, and an instinct for what practitioners and decision makers consider credible. It aligns well with someone who prefers close partnership with product and leadership, enjoys shaping a brand voice through constraints, and wants work where measurement and nuance both matter.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Why Harvey
At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.
At Harvey, the future of professional services is being written today — and we’re just getting started.
Role Overview
We’re hiring a Social Manager to define Harvey’s voice. You’ll own how we show up across platforms, turning what we’re building into clear, credible, and relevant narratives about AI, law, and professional work. This is a high-trust role. You’ll work closely with product, comms, and leadership to ensure what we say externally reflects what actually matters internally. Some work is planned; some is real-time. Both need to be sharp. This role calls for someone who can spot a cultural moment, move quickly, and communicate with precision and nuance across audiences that range from BigLaw partners to AI researchers to general business media.
What You'll Do
Own Harvey’s social strategy and execution (LinkedIn, X, and emerging channels)
Turn product updates, customer outcomes, and company thinking into high-signal content
Translate complex legal and AI concepts into content that lands with both technical and non-technical audiences
Monitor social sentiment and industry conversations to surface opportunities and flag potential issues in real time
Lead real-time and sensitive communications with good judgment
Build an audience of practitioners, decision-makers, and credible voices
Partner with design, content, and leadership to produce concise, effective posts
What You Have
5+ years in social, ideally in high-stakes or high-growth tech or AI environments
Experience building a relevant, engaged audience
Strong writing and editorial judgment
Show sharp judgment under pressure and can move quickly without sacrificing quality
Have a genuine feel for internet culture, online communities, and what makes content travel
Experience handling launches, announcements, and sensitive moments
Clear understanding of how people consume information online
Comfort using analytics to inform decisions
Nice to Have
Experience in legal tech, enterprise SaaS, or similar spaces
Background in writing, journalism, or editorial
Familiarity with legal audiences and how they evaluate tools
Interest in AI and responsible communication
Compensation
$136,000-$204,000
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].
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Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
