Customer Success Manager, SMB / Scale Team

SchooLinks • Remote • 13h ago

Why This Job is Featured on The SaaS Jobs

This Customer Success Manager role sits at a core SaaS junction where onboarding quality, product adoption, and renewals are managed as an integrated lifecycle. Supporting smaller school districts suggests a portfolio model with repeatable implementation motions, consistent stakeholder training, and measurable usage outcomes, all typical of subscription software sold into multi-user organizations. The emphasis on data integration and structured training also signals a product that relies on clean setup and sustained engagement to deliver value.

For a SaaS career path, the role builds fluency in operating against leading indicators such as health, engagement, and outcomes, then translating those signals into account plans. It also develops practical experience coordinating cross-functional inputs, capturing customer feedback for product, and maintaining operational rigor in systems like Salesforce or Gainsight. Over time, these are transferable foundations for senior customer success, implementation leadership, or post-sales strategy roles across many SaaS categories.

This position is best suited to someone who enjoys managing a broad book of business with clear targets and disciplined follow-through. It will fit professionals who prefer structured customer programs, are comfortable running remote sessions, and can balance relationship building with process work. It also aligns with those interested in the intersection of implementation, analytics, and commercial retention responsibilities.

The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.

Job Description

The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.

Your Responsibilities will include...

Work in a collaborative team to meet onboarding, usage, and renewal targets for your portfolio of districts.
Onboard new districts by leading their project kickoff, data integration, and training sessions.
Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
Build and maintain director and executive level relationships at each of your districts.
Facilitate renewal process (quote, verbal approval, signature) for your districts.
Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
Continuously define, document problems and challenges faced by our districts.
Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.

3+ Years Professional Experience
1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)
Strong ability to multi-task and manage a large book of business
Experience or Ability to work in a remote environment.
Strong interpersonal skills
Project management skills (understand task dependencies/sequence and manage of tasks)
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it.
Ability to close renewal and multi-thread to discover expansion opportunities.
Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
Ability to Travel up to 10% of the time to customer meetings, trainings, occasional conferences and company offsite events.

A reasonable estimate of the on track earnings range for this position is $65,000 - $80,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.