Why This Job is Featured on The SaaS Jobs
Within SaaS organisations, Solutions Engineering often sits at the seam between product capability and real customer environments. This Team Lead role stands out because it blends hands-on technical engagement with ownership of the operational layer that keeps a SaaS implementation and support motion consistent, including training, ticket flow, and feedback loops into the business. The remit also suggests a company operating at meaningful customer scale, where repeatable processes and knowledge management materially affect outcomes.
For a SaaS career, the long-term value is in learning how to translate customer pain into internal action across Sales, Product, and Engineering while maintaining service standards. Leading onboarding and continuous education builds the kind of enablement discipline that becomes increasingly important as SaaS teams grow. The combination of customer-facing work and internal systems thinking is transferable across many B2B SaaS models, particularly where time-to-value and adoption determine retention.
This position fits professionals who want to remain technical while moving into people leadership and coaching. It will suit someone comfortable switching between live customer conversations, structured training, and operational oversight, and who enjoys spotting patterns in support and implementation issues and turning them into improvements others can reuse.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About the Role
As a Solutions Engineer Team Lead at NinjaOne, you’ll be both a technical expert and a people leader. You'll play a key role in delivering exceptional post-sales support and pre-sales consultation, while also guiding, coaching, and growing a high-performing team of Solutions Engineers. From onboarding and continuous education to ticket management and strategic feedback loops, you will be a critical bridge between customer needs and internal improvement.
Location - Berlin, Germany
What You’ll be Doing
Team Leadership & Development
- Lead onboarding and training for new SEs, transitioning from support with SE Manager to owning the full training lifecycle
- Serve as the go-to resource for Associate SEs (ASEs), answering questions, reviewing tickets, and maintaining training quality
- Conduct regular check-ins (bi-monthly) with team members to provide coaching, career guidance, and empowerment
- Monitor trends in customer pain points and escalate relevant insights to leadership
- Facilitate knowledge sharing and continued education within the team
- Proactively manage Express Lane operations and ensure ticket SLAs and customer service standards are met
Customer-Facing Solutions Engineering
- Prepare and deliver technical presentations to customers and prospects
- Guide customers through successful implementation of NinjaOne’s solution
- Collaborate with sales and account management teams to support both pre- and post-sales customer needs
- Take initiative on support tickets, ensuring timely and accurate follow-up
- Troubleshoot issues primarily within Windows environments; knowledge of Linux/Mac a plus
- Sit in on customer calls with SEs to provide real-time coaching and feedback
- Actively contribute to consulting process improvements and product feedback loops
Cross-Team Collaboration
- Work closely with Engineering, Product Management, and other internal departments to resolve critical issues and improve customer outcomes
- Develop and maintain internal knowledge base content to scale solutions across the organization
- Other duties as needed
About You
- 2+ years of experience as a Sales/Solutions Engineer, with mentoring or leadership experience strongly preferred
- Deep understanding of Windows environments; familiarity with Linux/Mac OS a plus
- Strong problem-solving skills with a customer-first mindset
- Excellent communication and interpersonal skills — you're clear, concise, and collaborative
- Highly organized, proactive, and able to manage multiple priorities
- Comfortable working independently and cross-functionally in a hybrid environment
- Motivated self-starter with a passion for teaching and team growth
- Bachelor’s degree preferred but not required
About Us
NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
Grow personally and professionally with one of the fastest growing companies
Enjoy your lunch covered by NinjaOne 3 times/week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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